Administrative Assistant

FirstService Residential; Annapolis (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Full comprehensive benefits

401k with company match

Paid holidays

Job summary

FirstService Residential in Annapolis, MD is seeking an Administrative Assistant to support the day-to-day operations of our Community Association business. You will handle customer service, communicate with the Board of Trustees and homeowners, and serve as the primary contact for residents.

The role emphasizes punctuality, policy familiarity, and professional conduct. You will keep accurate logs, assist with board packets, connect residents via Connect, and help ensure smooth site operations.

Qualifications

• Bachelor's degree or combination of education, experience and training.
• Excellent word processing, mathematics, and computer skills required.
• Commitment to professional and ethical conduct.

Responsibilities

• Regular attendance and punctuality are essential functions for the role.
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees.
• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association.
• Correspond via email or phone with individual owners.
• Maintain all compliance with residents.
• Act professionally and responsibly when handling sensitive compliance situations.

Skills

Self-starter/takes initiative

Organizational skills

Time Management

Customer service skills

Strong verbal and written communicate

Interpersonal skills

Confidentiality

Education

Bachelor’s Degree

Job description

Job Overview

The Administrative Assistant assists with the management and administration of the day to day operations of the Community Association business. Handle customer service functions. Maintain communication with Board of Trustees and homeowners. Serves as the primary source of contact for residents and homeowners on association matters.

Description

The Administrative Assistant assists with the management and administration of the day to day operations of the Community Association business. Handle customer service functions. Maintain communication with Board of Trustees and homeowners. Serves as the primary source of contact for residents and homeowners on association matters.

Your Responsibilities

• Regular attendance and punctuality are essential functions for the role
• Assure that the policies, resolutions and other acts of the Board are carried out
• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Have general knowledge and understanding of building systems and components
• Follow all policies and procedures of the Company
• Work closely with Management to learn all responsibilities of site operations
• Such other duties and responsibilities as may reasonably be directed and required
• Correspond via email or phone with individual owners
• Keep a daily log of the visits to communities
• Maintain all compliance with residents
• Act professionally and responsibility when handling sensitive compliance situations
• Perform walking and driving inspections at managers' discretion
• Perform any range of special projects, tasks and other related duties as assigned
• Maintain any/all receipts with regards to vehicle maintenance or other required purchases
• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting
• Update and maintain community information in Connect, including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and forms
• Utilize Connect's Resident Alert feature in order to keep homeowners apprised of Association activities and important updates, subject to Board authorization
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications

• Self-starter/takes initiative
• Organizational skills
• Time Management
• Multi-tasking abilities
• Graphic design/marketing abilities a plus
• Interpersonal skills and patience (I'm not sure the best way to word patience). Maybe poise in emotional situations?
• Customer service skills
• Able to maintain confidentiality
• Ability to/interest in obtaining M-100 a plus
• Strong verbal and written communication skills needed
• Facilities Management knowledge a plus
• Community activities engagement a plus
• Attention to detail
• Able to meet deadlines
• Affinity for learning procedures quickly
• Bachelor’s Degree or combination of education, experience and training.
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent word processing, mathematic, and computer skills required.

Physical Requirements

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day.
• Must also be able to climb several flights of stairs if necessary.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays.
• Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
• The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

• As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others.
• In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Compensation

$20.00 - $24.00 hourly

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.