Office Coordinator Clerical - Float

Socket.dev; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Cleveland Clinic Weston Hospital in Weston, FL is seeking an Office Coordinator Clerical (OCC) for the Float Pool to support clinic operations by coordinating with physicians, nurses and other caregivers in a variety of units and locations.

Your primary duties include answering and triaging phone calls, scheduling appointments and procedures, obtaining referrals and authorizations, and maintaining calendars to ensure a positive patient experience.

Qualifications

• High School Diploma or GED required.
• At least two years of clerical or related experience.
• Knowledge of medical terminology required.
• Strong computer and communication skills.
• Ability to use Microsoft Office and related software.

Responsibilities

• Answer and triage phone calls and schedule appointments.
• Coordinate diagnostic testing and procedures and maintain physician calendars.
• Obtain referrals and authorizations and ensure patient access.
• Collaborate with physicians, nurses and staff to support clinic operations.
• Maintain accurate patient demographics and records.

Skills

Clerical experience

Medical terminology

Communication skills

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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Role summary

Cleveland Clinic Weston Hospital is seeking an Office Coordinator Clerical (OCC) for their Float Pool. This role supports clinic operations across various units by managing phone calls, scheduling appointments and procedures, obtaining referrals and authorizations, and maintaining physician calendars. The OCC acts as a liaison to facilitate patient access and resolve patient issues, ensuring a positive patient experience. This position requires strong administrative, computer, and communication skills, with a minimum of two years of relevant experience and knowledge of medical terminology.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Office Coordinator Clerical - Float

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Office Coordinator Clerical - Float

Location

Weston

Facility

Florida Weston Hospital

Department

Registration-Weston Hospital

Job Code

000292

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic Weston Hospital’s team of caregivers thatremainon the leading edge of technology andeducationwhile consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Exceptional care is a team effort — both at the bedside and in the office. Even ifyou’venever considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. As an Office Coordinator Clerical (OCC) in the Float Pool, you will support clinic operations by collaborating with physicians, nurses and other caregivers in a variety of units, departments and/or locations. Your primary duties will include, but are not limited to, answering and triaging phone calls, scheduling appointments, diagnostic testing and surgical procedures, obtaining referrals and authorizations and maintaining physicians’ calendars. Your work helps to ensure a positive patient experience.You will havevarious opportunitiesto grow and expand your skills and move into other roles throughout the enterprise.

Acaregiver in this position worksvariable 8-hour shifts requiring availabilityMonday-Fridayfrom8:00AM –5:00PMand 12:30PM – 9:00PM, including flexibility to work rotating weekends and holidays.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostictestingand/or surgical procedures, obtain referral/authorizations,maintainphysician calendar and other administrative duties.

• Support clinic operations by direct involvement with the physician(s) and nurse(s).

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.

• Work through and solve patient issues professionally andin a timely manner.

• Take and relay phone messages for the respective area in a clear and concise mannerin accordance withCCF policy.

• Assistwith calendar, meeting and travel arrangements as requested and ensure proper forms are completed.

• Ensure all patients are rescheduled relating tophysicianout daysin a timely manner.

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via TotaleMed) as needed.

• Verify and update patient demographics and insurance information.

• Identifywhether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.

• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.

• Input reasons for all visitsonall appointments.

• Ensure surgery packets are completed correctly and deliveredin a timely mannerto OPS and Access Plus.

• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Two years of clerical, customerserviceor other relevant experience

• Knowledge of medical terminology gained through experience or formal course work

• Basic math skills, such as addition, subtraction, multiplication,divisionand percentages

• Strong computer skills and working knowledge of Microsoft applications

• Typing competency with the ability to format, spell, punctuate,editand proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

Physical Requirements:

• Able to relate to other health care workers and develop productive work relationships with peers and physicians.
• Projects a cooperative, positive helping demeanor and is able to perform well under stressful conditions.
• Is flexible and able to adjust to changes in assignments.
• Able to work under minimal supervision, prioritize workload and meet required deadlines.
• Ability to sit for long periods of time, work in front of a computer monitor and use keyboard for sustained periods of time.
• Able to walk about the department and hospital and lift and carry paper, notebooks up to 10 pounds without assistance.
• Fast-paced, very active position.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.

About Cleveland Clinic

Cleveland Clinic is a renowned non-profit academic medical center and healthcare system, providing clinical care, research, and education globally. It is recognized for its excellence in various specialties and its patient-centered approach.

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Job ID: 192e2627
This page: https://riseme.ai/jobs/cleveland-clinic/192e2627-2f9c-48c2-84be-2527ecf785b8/office-coordinator-clerical-float