Office Coordinator

Smallfishbigfish; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Paid time off

Training & development

Job summary

Smallfishbigfish is looking for a professional, energetic, and highly organized Office Coordinator in the United States to lead front desk operations. Ideal candidates thrive in a fast-paced, customer-focused environment. Responsibilities include managing daily operations, ensuring excellent service, scheduling, and supporting student enrollment goals. Strong organizational skills and attention to detail are necessary alongside experience in customer service or office coordination. Join a mission-driven culture making an impact in water safety and youth development.

Qualifications

• 1–3 years of administrative, front desk, or customer service management experience preferred.
• Strong organizational and multitasking skills are essential.
• Excellent communication skills (phone, text, and in-person) required.

Responsibilities

• Manage daily front desk operations and ensure excellent customer service.
• Respond to all client calls, texts, and inquiries within 24 hours.
• Oversee class scheduling, makeups, and enrollment support.

Skills

Organizational skills

Multitasking

Communication skills

Attention to detail

Customer service experience

Job description

Benefits

• 401(k) matching
• Employee discounts
• Paid time off
• Training & development

Why Join Us

• Fun, energetic, team-focused environment
• Opportunity for growth into leadership roles
• Make a meaningful impact through water safety and youth development
• Supportive and mission-driven company culture

Job Summary

Small Fish Big Fish Swim School and Sweet Peas Educational Gymnastics are seeking a professional, energetic, and highly organized Office Coordinator to lead front desk operations.

This role is ideal for someone who thrives in a fast‑paced, customer‑focused environment and genuinely cares about delivering an exceptional experience for families.

Key Responsibilities

• Manage daily front desk operations and ensure excellent customer service
• Respond to all client calls, texts, and inquiries within 24 hours
• Oversee class scheduling, makeups, and enrollment support
• Track and support weekly student enrollment goals
• Monitor attendance, phone logs, and prepare daily executive summary reports
• Ensure accuracy of scheduling changes and front desk entries
• Review and verify monthly billing prior to processing
• Maintain return call logs and follow-up systems
• Manage boutique inventory and reorder supplies as needed
• Run daily, weekly, monthly, and annual reports
• Support marketing initiatives and ensure promotional materials are displayed
• Assist with basic HR functions and administrative duties
• Maintain front desk procedures, scripts, and accountability standards
• Monitor outstanding accounts and follow up as needed

Qualifications

• 1–3 years of administrative, front desk, or customer service, managment experience preferred
• Strong organizational and multitasking skills
• Excellent communication skills (phone, text, and in‑person)
• High attention to detail and accuracy
• Positive, energetic, and professional demeanor
• Ability to take initiative and work independently
• Comfortable with computer systems and learning new software
• Experience in scheduling, customer service, or office coordination preferred

If you are a motivated, detail-oriented, and people-focused professional, we’d love to meet you.