Office Coordinator

Better Collision Centers; Sumter (SC); On-site; USD 21,593 - 30,754; Full time

Job summary

Better Collision Centers in Sumter, SC is seeking a full-time front-desk style coordinator to join our busy shop environment. You will schedule drive-in and walk-in customers, support the service team with repair order documentation, and keep customers informed with status updates throughout the process.

The role requires stamina and a focus on customer service, with a Monday–Friday schedule from 7:30 AM to 5:30 PM.

Qualifications

• Experience delivering high level customer service in a busy environment.
• Ability to schedule appointments and manage front-desk duties.
• Assist with preparing repair orders and documentation.

Responsibilities

• Schedule all drive-in appointments as well as walk-in customers
• High Level of Customer Service
• Assist Manager and Service Advisor with preparing repair order files, ensuring all documentation is correct and obtained
• Check in vehicle upon drop-off with customer
• Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
• Handle all incoming calls
• Provide post-repair plan communication including all vehicle status updates to customers
• Perform other related duties as assigned for the purpose of ensuring a world-class customer service experience
• Comply with all Better Collision safety rules, guidelines, and standards
• Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.

Skills

Customer service

Scheduling

Documentation

Job description

Description

WELCOME TO BETTER COLLISION CENTERS
A Family Committed to getting “Better Every day”! Better Collision Centers is one of the fastest growing collision repair companies in the United State, with Doubling company revenue each year for the past 4 years and with “hold onto your seat” growth expected to compound this year and every year forward, our team is passionate and committed to our goal of creating a “Better” Experience for our customers, our employees, and our partners!
We invite you to join our team. Better Collision offers a great place to launch and grow careers. As we continue to grow, we have an ever-growing list of career opportunities for you to grow with us.
Better Collision welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Location: Better Collision
Job Type: Full-time (Monday-Friday, 7:30 AM - 5:30 PM
Salary: $19 and up hourly based on knowledge and skill level
Responsibilities

• Schedule all drive-in appointments as well as walk-in customers
• High Level of Customer Service
• Assist Manager and Service Advisor with preparing repair order files, ensuring all documentation is correct and obtained
• Check in vehicle upon drop-off with customer
• Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
• Handle all incoming calls
• Provide post-repair plan communication including all vehicle status updates to customers
• Perform other related duties as assigned for the purpose of ensuring a world-class customer service experience
• Comply with all Better Collision safety rules, guidelines, and standards
• Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.

About Us
Better Collision has been creating a “Better” experience for our communities and our team for many years, and with your help, we can do this for many more years to come. We aim high, encourage, and help one another to achieve extraordinary goals. Life can be a roller coaster, and that’s okay, but at Better Collision, we take this journey together because we are “Better Together”!
Requirements
The position is based in a normal shop environment. Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, regular exposure to work near mechanical parts. Better Collision emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.