Service Advisor

Better Collision Centers Inc; Summerville (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Better Collision Centers in Summerville, SC is seeking an experienced full-time estimator to join our fast-growing collision repair team. The role focuses on estimating drive-in and walk-in repairs, preparing repair plans, and maintaining DRP compliance.

You will work in a busy shop environment, review final paperwork with customers, provide status updates, and ensure high-quality customer service from intake to vehicle delivery.

Qualifications

• Experience in auto collision estimating preferred.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.

Responsibilities

• Estimate drive-in and walk-in repair needs and prepare repair plans.
• Review repairs with customers and obtain necessary approvals.
• Open DRP files and ensure compliance with DRP processes.
• Check in vehicles and handle final paperwork for delivery.
• Provide status updates and post-repair communications.
• Perform post-repair QC and test drives.
• Deliver completed vehicles to customers and maintain shop cleanliness.

Skills

Customer service

Communication

Attention to detail

Teamwork

Tools

DRP system

Job description

Description

WELCOME TO BETTER COLLISION CENTERS

A Family Committed to getting “Better Every day”! Better Collision Centers is one of the fastest-growing collision repair companies in the United States, doubling company revenue each year for the past 4 years, and with “hold onto your seat” growth expected to compound this year and every year forward, our team is passionate and committed to our goal of creating a “Better” Experience for our customers, our employees, and our partners!

We invite you to join our team. Better Collision offers a great place to launch and grow careers. As we continue to grow, we have an ever-growing list of career opportunities for you to grow with us.

Better Collision welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Location: Better Collision

Job Type: Full-time (Monday-Friday, 7:30 AM - 5:30 PM)

Salary: Competitive, based on experience

Key Responsibilities

• Estimate all drive-in appointments as well as walk-in customers and complete repair plans
• Complete process review with customer
• Repair Orders: All files are opened with DRP compliance, including obtaining proper authorizations
• Check in vehicle upon drop-off with customer
• Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
• Post repair plan documentation
• Provide post repair plan communication including all vehicle status updates
• Complete total loss administration
• Perform other related duties as assigned for the purpose of ensuring a world-class customer service experience
• Final QC, including test drive
• Deliver vehicle to customer upon completion
• Comply with all Better Collision safety rules, guidelines, and standards
• Perform other related duties as assigned, including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.

About Us

Better Collision has been creating a “Better” experience for our communities and our team for many years, and with your help, we can do this for many more years to come. We aim high, encourage, and help one another to achieve extraordinary goals. Life can be a roller coaster and that’s okay, but at Better Collision we take this journey together because we are “Better Together”!

Requirements

The position is based in a normal shop environment. Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, regular exposure to work near mechanical parts. Better Collision emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.