Office Coordinator

St. Joseph's/Candler; Savannah (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Joseph's/Candler in Savannah, GA seeks an Office Coordinator to support clinical staff with secretarial tasks, patient verification, and insurance processing.

Responsibilities include answering phones, routing calls, scheduling, and EMR data entry to substantiate treatment and claims. Additional duties cover maintaining filing systems, cash handling, and coordinating referrals to ensure timely care and accurate patient balances while supporting satisfaction and performance improvement

Qualifications

• High School Diploma preferred.
• 1-2 years in a general medical office preferred.

Responsibilities

• Electronic and paper filing systems are maintained. Answers phones, schedules appointments, and routes calls appropriately. Prepares next-day encounters to include insurance verification, review of patient balance, and notification to patients regarding balance when required.
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Confirms co-payment, deductible or deposit amounts from cards/software. Informs the patient, requests payment, process payment and produces receipt. Informs the patient of payment options, financial counseling, and Financial Assistance.
• Following the orders of physician and APP, schedules patients for diagnostic procedures and therapeutic interventions.
• Refers patients to correct laboratory, imaging center, hospital or specialist. Ensures precertification is obtained when needed prior to services being rendered. Follows referral process based upon insurance company's policies and procedures.

Skills

Telephone handling

EMR data entry

Scheduling

Insurance verification

Patient verification

Documentation

Education

High School Diploma - Preferred

Job description

• The Office Coordinator provides secretarial support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling both internally and externally. Scans and enters documentation into EMR to substantiate patient treatment and claim submission. Participates in activities to promote patient satisfaction and performance improvement.

Education

• High School Diploma - Preferred

Experience

• 1-2 Years General Medical Office - Preferred

License & Certification

• None Required

Core Job Functions

• Electronic and paper filing systems are maintained. Answers phones, schedules appointments, and routes calls appropriately. Prepares next-day encounters to include insurance verification, review of patient balance, and notification to patients regarding balance when required.
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Confirms co-payment, deductible or deposit amounts from cards/software. Informs the patient, requests payment, process payment and produces receipt. Informs the patient of payment options, financial counseling, and Financial Assistance.
• Following the orders of physician and APP, schedules patients for diagnostic procedures and therapeutic interventions.
• Refers patients to correct laboratory, imaging center, hospital or specialist. Ensures precertification is obtained when needed prior to services being rendered. Follows referral process based upon insurance company's policies and procedures.