Office Coordinator

GFL Environmental Inc.; Morton (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Health Savings Account with employer

401(k) with employer match up to 4%

Parental Leave

Life insurance

Disability insurance

Employee Assistance Program

Paid holidays

Job summary

GFL Environmental Inc. is seeking a capable administrative professional to support branch operations and help manage daily tasks. The role includes handling customer inquiries, processing bills, and maintaining essential records in the ERP system across a busy office environment.

Candidates should have 2–4 years of related experience, an associate degree or equivalent, and strong MS Word/Excel skills. This position offers standard benefits and office-based work in Illinois.

Qualifications

• Associate degree or equivalent required.
• 2–4 years related experience preferred.
• Proficient in MS Word, Excel and MS Office.

Responsibilities

• Support the branch in meeting goals and requests from the division and home office.
• Maintain the policy and procedures manual regarding branch audit requirements.
• Coordinate audit procedures for the branch.
• Process manual municipal and commercial bills.
• Enter new residential accounts and work orders into ERP system.

Skills

Interpersonal skills

MS Word/Excel

Office proficiency

Education

Associate's Degree or equivalent

Tools

AS400

Tower

Job description

Benefits

• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• 401(k) with an employer match up to 4%
• Supplemental health plans through Unum
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

Pay

$22-25/hour

Benefits

• 15 days of paid time off
• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• Paid Parental Leave
• 401(k) with an employer match up to 4%
• Supplemental health plans through Unum
• Employer paid basic life insurance
• Employee paid short-term disability optionEmployer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

Key Responsibilities

• Support and assist the branch in meeting goals, requests and Requirements: of the division and home office.
• Maintains policy and procedures manual regarding branch audit Requirements:.
• Coordinate audit procedures for the branch.
• Process manual municipal and commercial bills.
• Enter new residential accounts and work orders into ERP system.
• Handle customer questions in person and via the telephone.
• Process credits and sales adjustments up to the established limit.
• Pick up and sort incoming mail.
• Prepare all month end reports including; landfill accrual, commodity, etc and ensure reports are completed accurately and timely.
• Ensure affirmative action logs are accurate and complete and sent to Human Resources quarterly.
• Order and maintain the inventory relating to safety and all office supplies through ERP system.
• Assist in training of new staff on branch procedures, customer service, computer systems, etc.
• Enter changes to customer accounts or any customer concerns into Tower.
• Assist Collections Department as needed.
• Oversee proper application of established employee regulations and policies within the office and provide proper safeguard of confidential information.
• Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the system.
• For areas with Landfill responsibilities, responsibilities including: weigh in and outs, scale testing, verification of hauling accuracy and other duties as required.
• Ensure that reception area is neat and orderly.
• Assist shop with administrative duties as needed.
• Back-up on incoming calls and direct messages to appropriate personnel.
• Address customer concerns and resolve problems as they arise.
• Maintain a positive attitude and promote our corporate image by focusing on good customer service, cooperation, employee partnership, clear and positive phone manners and paying attention to detail.
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures, and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.

Knowledge, Skills, And Abilities

• Associate's Degree or equivalent from two-year college or technical school.
• Two (2) to four (4) years related experience and/or training
• Equivalent combination of education and experience.
• Proficient in Microsoft Word, Excel, and Microsoft Office.
• Experience with AS400 and Tower preferred.
• Excellent interpersonal skills.

Physical/Mental Demands

• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Working Conditions

• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.