Office Manager - Highlands Family Practice

UPMC; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Growth opportunities

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC in Lancaster's Highlands Family Practice is seeking a full-time Office Manager to support daily clinical and administrative operations in the Lancaster office. Shift is Monday-Friday, 8:00am-4:30pm with no weekends or holidays; occasional travel up to 10% to attend meetings.

The role coordinates scheduling templates, manages supplies and equipment, supports the Practice Manager and Director with administrative functions, and ensures a patient-friendly environment.

Responsibilities

• Anticipate scheduling issues when staff are not scheduled.
• Coordinate and staff laser templates, ensuring patients are properly scheduled.
• Review patient schedules to troubleshoot overbooked clinics and staffing.
• Maintain patient-centric culture and ensure timely patient access.
• Maintain correspondence with Practice Manager regarding personnel, supplies, and patient issues.
• Order all supplies and services for the practice.
• Apply administrative policies for protection of patients and staff.
• Monitor practice benchmarks including point of service and scheduling.
• Ensure the clinical environment is patient friendly and productive.
• Provide and coordinate maintenance on all equipment used by clinical staff.

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Office Manager to support our Highlands Family Practice team/office in Lancaster.

Shift/Hours: Monday-Friday, 8:00am-4:30pm - No weekends or holidays!

Travel: Minimal travel (up to 10%) - May need to travel to other local locations to attend medical group meetings. *Manager will discuss further during interview process*

Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose:
Serves as a key operational partner for the Center, ensuring the efficient and organized day-to-day management of clinical and administrative services. This role coordinates provider scheduling and templates, oversees operational processes, supports the Director with daily administrative functions, manages supply inventory and ordering, and facilitates equipment maintenance to promote a seamless experience for patients, providers, and staff.
Responsibilities:

• Anticipate scheduling issues when members of the staff are not scheduled.
• Coordinate and staff laser templates, ensuring that patients are properly scheduled.
• Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
• Order all supplies and services as needed for this practice.
• Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
• Provide and coordinate maintenance on all equipment used by the clinical staff of the department.