Behavioral Health Access Counselor

Rosecrance Health Network; Rockford (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Tuition assistance & licensure/certif.

Paid Time Off

Life Insurance, LTD and AD&D

Daily pay via UKG Wallet

Job summary

Rosecrance is seeking qualified behavioral health professionals to perform comprehensive diagnostic assessments and determine medically necessary services. The role emphasizes coordination of care, documentation, and collaboration with a multidisciplinary team to support client recovery.

Strong communication, independence, and adherence to standards are essential for success. Based in Rockford, IL, the position offers a salaried role with competitive benefits and daily pay options through the

Qualifications

• Educational requirements include a Bachelor’s in counseling, psychology, social work or related field, with a Master’s preferred.
• Must qualify as a MHP or higher per Illinois rules and be eligible for CADC or licensed in IL within 2 years.
• Knowledge of DSM diagnoses and assessment techniques is required.
• Proficiency with computers and electronic health records is essential.

Responsibilities

• Provide centralized diagnostic assessments including social histories, mental status, and treatment needs.
• Determine level of care and develop ISP with clients in coordination with staff.
• Identify need for crisis intervention and ensure timely response.
• Maintain documentation per QA procedures and standards.
• Develop comprehensive plans addressing support and treatment needs for recovery.
• Provide linkage and referrals to community resources and organizations.
• Collaborate with team to meet strategic objectives and activities.
• Ensure clinical treatment needs are met to support recovery.
• Educate community agencies about Rosecrance services.
• Participate in Access team meetings and activities.
• Maintain confidentiality according to law and code of conduct.
• Deliver exceptional customer service to all customers.
• Serve as a role model for staff and clients and demonstrate positive guest relations.
• Assume additional responsibilities as delegated.

Skills

Rapport building

Independent worker

Team player

Self-starter

Computer proficiency

Documentation in EHR

Time management

Ride/transportation

Adaptability

Education

Bachelor’s in counseling or related field

Master’s degree preferred

Job description

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Summary: Provide comprehensive diagnostic office and community assessments and determining medically necessary service needs of client. Clients not meeting criteria for a suspected behavioral health illness will be linked with appropriate services in the office and community. The goal for all clients is to meet their clinical needs, which will enable them to work towards recovery.

Qualifications/Skills

• Bachelor’s in counseling, psychology, social work or another related field. Master’s degree in licensable field strongly preferred.
• Must qualify as a MHP or higher per Illinois Department of Mental Health Rule 132
• Illinois Certified Addiction Counselor (CADC), or licensed in Illinois as a LSW, LPC, or higher, within 2 years of employment.
• Knowledge of DSM diagnoses and appropriate criteria for each diagnosis.
• Knowledge of accepted assessment techniques
• Ability to quickly establish rapport
• Computer proficiency required,
• Ability to navigate and complete documentation in the electronic healthcare record,
• Ability to accurately complete required documentation within the prescribed time frames
• Self-starter with ability to work independently,
• Ability to work as a team member.
• Valid driver’s license and ability to meet Agency insurance requirements (designated positions),
• Must have own transportation (designated positions).

Essential Responsibilities

1. Work hours prescribed by the leadership and any additional hours deemed necessary for the responsibilities assigned.

2. Provide centralized diagnostic assessments that include computerized social histories, mental status, presenting problem, diagnosis, and treatment needs.

3. Determine appropriate level of care and treatment using centers utilization management criteria, develop corresponding ISP with clients, and coordinate needs with appropriate staff

4. Identify the need for immediate crisis intervention services

5. Maintain documentation per center quality assurance procedures and clinical performance standards

6. Assess client needs and strengths and establish a comprehensive plan that addresses support and treatment needs necessary for less restrictive care and stabilization to occur safely

7. Provide linkage, referrals and advocacy with community resources and community organizations

8. Cooperate with work team/center/on accomplishment of strategic objectives and activities

9. Ensure that the clinical treatment needs are met for consumers, which will enable them to work towards recovery.

10. Educate community agencies regarding services offered by Rosecrance

11. Serve as a member of the Access team and participate in all team meetings and activities.

12. Exercise confidentiality in keeping with the Code of Conduct and with the framework of the law.

13. Deliver exceptional customer service consistently to every customer.

14. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance

15. Assume other related responsibilities as delegated and assigned

Physical Requirements/Percentage of Work Time

1. Vision: Must be able to read clinical documentation, policies and procedures and other written materials 75-100%

2. Hearing: Must be able to hear well enough to communicate with clients within an individual, group or family setting 75-100%; communicate with coworkers 25-49%; communicate on the telephone with a variety of individuals 25-49%

3. Standing/Walking/Mobility: Must have mobility between departments within the facility 25-49%

4. Climbing/Stooping/Kneeling: 0-24%

5. Lifting/Pulling/Pushing: Must exert up to 20 pounds of force occasionally and/or up to 5 pounds of force frequently to lift or move objects 25-49%

6. Fingering/Grasping/Feeling: Must be able to finger keyboard for computer work and phone equipment for placing/receiving calls 50-74%

7. Sitting: must be able to sit for prolonged periods of time when conducting individual or group counseling, assessments, etc. 50-74%

Environment:

Exposure to computers.

Exposure to bloodborne pathogens requiring the use of universal precautions and/or personal protective equipment.

Schedule

Schedule: 9:30am-6:00pm Monday-Thursday, and on Fridays 8:30am-5:00pm.

Work Location

Work Location: Rosecrance Ware Center, Rockford, IL

Compensation & Rewards

Based on education, experience and credentials

• Salaried position
• $24.44 /hour

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).