Office Communications Associate - Temp

Southern Wisconsin Foods; Union Grove (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Southern Wisconsin Foods in Wisconsin-Union Grove seeks an Office Communications Associate in the Communication Center to provide customer service support for IT programs, phone lines, scheduling, and related tasks. The role requires strong interpersonal skills and the ability to interact with residents, staff, and the public.

You will assist with fleet and driver eligibility procedures, emergency operations, and confidential information handling.

Qualifications

• Experience communicating with internal and external customers by phone, email, or in person.
• Experience using Microsoft Office Suite (Excel, Outlook, etc.). An Excel test will be required.

Responsibilities

• Provide customer service support regarding IT programs, telephone, TMA, Indeavor/Scheduling inquiries.
• Complete program-related tasks for SWC related to fleet vehicles and driver eligibility procedures.
• Assist with emergency operations and other campus resources.
• Build solid working relationships with residents, employees, supervisors, administration and the public; handle inquiries
• Work all shifts, including some weekends; schedule and hours based on facility needs.

Skills

Customer service

Microsoft Office

Excel

Phone handling

Data entry

Tools

Microsoft Office Suite

Job description

JOB REQUIREMENTS:

As the Office Communications Associatein the Communication Center, you will act as a resource, providing customer service support regarding IT programs, telephone,TMA, Indeavor/Scheduling inquires, etc.In addition, this position completes program-related tasks for SWC related to fleet vehicles, driver eligibility procedures, emergency operations, etc. This position requires extensive personal contact and building solid working relationships with residents, employees, supervisors, administration, other campus personnel and the general public, both on the telephone and at the reception window. Selected candidate must be available to work all shifts, includingsome weekends. Schedule and number of hours will be based on facility needs.This will be discussed in more detail during interview.

OTHER EXPERIENCE AND QUALIFICATIONS:

Minimally qualified applicants will have both of the following:

• Experience communicating with internal and external customers (e.g., responding to inquiries, explaining policies or procedures, resolving issues, collecting information etc.) by phone, email, or in person.
• Experience using Microsoft Office Suite (Excel, Outlook, etc.). Examples of work may include communicating via email; scheduling appointments or meetings; entering, editing, or tracking data; etc. An excel test will be required.

Well-qualified applicants will also have one or more of the following:

• Experience with emergency management or handling emergency situations.
• Experience answering multiple phone lines.
• Experience working confidential information and maintaining confidentiality of sensitive information.