Office Clerk II, Financial Aid (HELPS Program)

Monroe-Community-College; City of Rochester (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Flexible work policy

Job summary

Monroe Community College seeks an experienced Clerk II to provide front-line financial aid support. The role handles inquiries, assists students and families through the financial aid process, and maintains confidential student records.

The position requires independent judgment in a fast-paced office and includes occasional evenings or Saturdays. The Clerk II works at the Financial Aid Office, collaborates with a team, and processes financial aid forms while adhering to college procedures and

Qualifications

• Experience in customer service and handling inquiries.
• Proficiency with word processing and data entry.
• Familiarity with office software and database systems.

Responsibilities

• Provide customer service and answer inquiries via phone, email, and in person.
• Greet visitors at the Financial Aid Front Desk and assist walk-ins.
• Input data and prepare information using technology and software systems.

Skills

Customer service

Data entry

Word processing

Database management

Office software

Education

High school diploma or GED

Associate degree or 60 college credits

Secretarial experience

Job description

This position is responsible for the performance of difficult and complex clerical tasks, requiring independent judgment and decision-making. The use of word processing and database entry and manipulation is an integral part of the position. The work is performed in accordance with general instructions regarding objectives, policies, and procedures. The work is usually submitted in its final form and is not subject to detailed or immediate review. The employee reports directly to, and works under the general supervision of, a higher-level employee. General supervision may be exercised over subordinate staff. Performs related work as required.This position provides administrative and specialized clerical support in the Financial Aid Office at Monroe Community College.The Clerk II provides financial aid services to students, parents, and families by phone, email, and in person. The Clerk II works collaboratively as part of a team in a fast-paced, dynamic office. This position will also process financial aid forms and follow general office procedures.

Primary Functions:

• Provide customer service and answer inquiries regarding financial aid, basic program information, student status, and next steps via phone, email, and in person.
• Provide front-line support, as needed, at the Financial Aid Front Desk, greeting visitors and checking students in for appointments and walk-in services.
• Compile, input, and prepare a variety of information using technology and software systems.
• Collect, sort, and audit financial aid documents for accuracy.
• Update student records and input data, maintaining confidential information and records for financial aid applicants.
• Assists students and families by guiding them through the basic financial aid process, including grants, loans, scholarships, and work-study applications.
• Works independently to perform various clerical tasks.
• Assists department staff with coordinating mailings, reports, presentations, and general administrative support.
• Additional duties as assigned.
• Occasional Evening or Saturday Hours.

Secondary Functions:

• Communicate with and refer students to other college departments as applicable.
• Oversee student employees on various tasks.
• Prepares, formats, and maintains material such as correspondence and reports;
• Prepares and maintains alphabetical, numerical, or other files;
• Sorts, distributes, and files;
• Obtains and gives out information by telephone, correspondence, or in person; Performs complex electronic searches for information in documents, records, and files;
• Compiles, prepares, and inputs a variety of data;
• Reviews a variety of complex financial and statistical records and reports for completeness and accuracy;
• Enters and extracts data and information from a database;
• Enters information onto standard forms such as payroll or production records, authorizations, certifications, etc.
• Purchases office supplies and monitors expenditures;
• Operates standard office machines such as a computer, copier, and fax machine;
• Maintains records of monetary, budgetary, or similar transactions;
• Makes computations relating to taxes, budget, and salary;Supervises or guides subordinates in the performance of their duties;
• Trains subordinates in the procedures and functions of the office
• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. Thisincludes seeking ongoing training in diversity, equity, and inclusion to better serve students.

Requirements:

Required Qualifications:

• Must currently hold the Monroe County title of Office Clerk II or meetthe minimum qualifications below to be hired under the HELPS Program.

MINIMUM QUALIFICATIONS: Graduation from high school or possession of an equivalency diploma, plus EITHER:

• (A) Graduation with an Associate's degree or successful completion of at least sixty (60) credit hours from a college or university; OR
• (B)Two (2) years paid full-time or its part-time equivalent office clerical or secretarial experience*; OR
• (C)An equivalent combination of education and experience as defined by the limits of (A) and (B) above.

Preferred Qualifications:

• Bilingual and able to read, write, and speak Spanish or other languages proficiently.

Additional Information:

Job Type: Full-time, permanent

Hours: 8:45 am to 4:45 pm. Monday through Friday. Please note the schedule may adjust to occasional evening or Saturday Hours.

Salary: $42,221.40 per year. Eligible for a 6-month increase.

Pay Transparency Disclaimer: The posted salary range represents the full salary scale for this position, which includes all pay steps within the range. The starting salary for all new hires is typically at the entry-level figure, as determined by the step placement of the Collective Bargaining Agreement. Progression through the range occurs over time based on established criteria such as length of service and performance. This range is provided to give applicants an understanding of the potential earnings over the course of a career in this role.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

The following documents MUST be submitted to be considered for this position:

Please note:As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.