Office Clerk - Newark NJ

The Home Depot; Perth Amboy (NJ); On-site; USD 38,000 - 56,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to join our team as the first point of contact for customers. You will address inquiries, resolve issues, and ensure satisfaction through accurate information and proactive follow-up.

You will handle orders, delivery statuses, installation services, and collaborate with other departments to maintain smooth operations while delivering exceptional service in a fast-paced environment.

Qualifications

• Minimum 2 years of customer service or office administrative work.
• Strong communication and interpersonal skills to build relationships.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Ensure customers are satisfied with delivery and installation services through follow-up communications.
• Resolve customer issues and escalate to supervisors when needed.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics’ products and services to assist inquiries effectively.

Skills

Customer service

Communication

Problem solving

Organization

MS Office

ERP familiarity

Bilingual (encouraged)

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics isseekinga motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Key Responsibilities:

• Provide customers withaccurateinformationregardingtheir orders, delivery status, and product details.

• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.

• Ensure customers are satisfied with their delivery and installation services through follow-up communications.

• Resolve customer issues efficiently and escalated unresolved matters to theappropriate supervisorwhen necessary.

• Monitor and track delivery schedules to provide customers with real-time updates.

• Maintain expert knowledge of TemcoLogistics’products and services to support customer inquiries effectively.

• Track office supply inventory and place orders as needed to ensure smooth office operations.

• Prepare andsubmittimelyreports, presentations, andproposals asassigned.

• Collaborate with colleagues and other departments tomaintainseamless operations and exceptional customer service.

Qualifications:

• High school diploma or equivalent.

• Minimum of 2 years of experience in customer service or office administrative tasks.

• Outstanding communication and interpersonal skills to build andmaintainpositive customer relationships.

• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.

• Excellent organizational skills to manage multiple tasks and priorities effectively.

• Proficiencyin MS Office Suite and familiarity with office management software (ERP systems preferred).

• Knowledge of TemcoLogistics’delivery and installation services or a relatedlogisticsenvironment is a plus.

• Ability to adapt to a fast-paced, customer-driven environment.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of thevarious benefitsTemco Logistics offers visit: thd.co/temcobenefits©2025 Temco Logistics Product Authority, LLC. All rights reserved.