Office Clerk

The Home Depot; Hicksville (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

EEO Employer

Bilingual encouraged

Job summary

Temco Logistics seeks a customer service representative to be the first contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. The role emphasizes accuracy, timely responses, and a strong commitment to service excellence.

The ideal candidate has at least 2 years in customer service, is detail oriented, and proficient with MS Office and ERP systems to support day-to-day operations and reporting needs.

Qualifications

• 2+ years in customer service or office tasks.
• Clear communication and interpersonal skills.
• Detail oriented with strong organizational abilities.
• Proficiency in MS Office and ERP familiarity.

Responsibilities

• Provide accurate information on orders, delivery status, and product details.
• Answer calls and emails promptly and assist with inquiries.
• Follow up to ensure satisfaction with delivery and installation services.
• Resolve issues and escalate when needed.
• Track delivery schedules and provide real-time updates.
• Maintain knowledge of Temco Logistics products and services.
• Prepare reports, presentations, and proposals as assigned.
• Collaborate with teams to maintain smooth operations.

Skills

Customer Service

Phone Support

Problem Solving

Organizational Skills

MS Office

ERP Systems

Education

High school diploma

Tools

ERP Systems

Job description

25828

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Key Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalates unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.

Apply End Date: 2026-12-31