Office Clerk - Customer Service Representative

AAA Cooper Transportation, Inc.; Kansas City, Northern (MO, KY); Hybrid; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) with company match

Paid Time Off and holidays

Professional development opportunities

Job summary

AAA Cooper Transportation, Inc. in Kansas City, MO is seeking a Customer Service Representative, Terminal Clerk to join our service center team. This role focuses on resolving freight discrepancies to maintain service quality and customer satisfaction.

You will communicate with customers, drivers, and staff to resolve issues, document discrepancies, and support clerical tasks within the operations team. Competitive hourly pay and full benefits are offered.

Qualifications

• Freight, logistics, or clerical support experience preferred.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Customer service orientation and problem-solving mindset.
• Proficient in Microsoft Office and data entry systems.
• High school diploma or equivalent.
• Other duties as assigned.

Responsibilities

• Communicate with customers, drivers, and service center staff to resolve issues.
• Document discrepancies, file reports, and maintain accurate records.
• Assist in identifying trends to improve freight handling practices.
• Support general clerical tasks within the operations team.
• Other duties as assigned.

Skills

Attention to detail

Communication skills

Problem-solving

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

Customer Service Representative | Kansas City, MO

AAA Cooper Transportation, is immediately hiring a reliable and experienced Customer Service Representative, Terminal Clerk to join the team at our Kansas City, MO , Service Center. This administrative position plays a key role in resolving freight discrepancies to maintain service quality and customer satisfaction. This position offers competitive pay and a full benefits package while providing a stable and rewarding career opportunity with a leading transportation company.

RESPONSIBILITIES - A Day in the life

• Communicate with customers, drivers, and service center staff to resolve issues.

• Document discrepancies, file reports, and maintain accurate records.

• Assist in identifying trends to improve freight handling practices.

• Support general clerical tasks within the operations team.

• Other duties as assigned.

BENEFITS - What we offer

• Competitive Compensation Hourly Pay

• Comprehensive Insurance Options Access high-quality medical, vision, and dental coverage for you and your family, plus company-sponsored life insurance and disability coverage.

• 401(k) Retirement Plan with Company Match Secure your financial future with a solid retirement plan and company contributions.

• Paid Time Off (PTO) and Holidays Relax and recharge with generous PTO and eight paid holidays.

• Professional Development Opportunities MME invests in you! Enhance your skills and advance your career.

AAA Cooper Transportation an independent subsidiary of Knight-Swift Holdings, delivers comprehensive transportation solutions, specializing in less-than-truckload, dedicated contract carriage, and truckload services. Our strategic partnerships with trusted regional affiliates ensure reliable freight movement throughout much of the United States.

AAA Cooper Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Compensation is commensurate with experience. This job posting is intended as a general description of the position. It does not constitute a comprehensive list of all responsibilities, duties, and skills required. Benefits and compensation are subject to change at the company's discretion.

Pay Range: - per_hour, General Benefits:

• Individual and Family Medical Benefits

• High Deductible Health Plan or PPO Health Plan, Prescription Benefits, Dental, Vision & Employee Assistance Program

• Health Savings Account (HSA with company match)

• Company sponsored Retirement Savings Plan with pre-tax 401K and Roth options; includes company match & vesting schedule.

• Employer sponsored Life and Accidental Death & Dismemberment Insurance

• Voluntary Employee & Spousal Life Insurance

• Voluntary Hospital Indemnity, Short Term Disability, Long Term Disability, Critical Illness and Accident Insurance.

• 60-180-280 & 360 day pay increases for specified positions.

• Paid Time Off-8 paid Holiday's, 1 week PTO in first year of employment with increases based on years of service. Up to 3 personal days per year, pro-rated based on hire date.

Job Requirements

REQUIREMENTS - What you bring

• Previous experience in freight, logistics, or clerical support preferred.

• Strong attention to detail and data accuracy.

• Excellent written and verbal communication skills.

• Problem-solving mindset and customer service orientation.

• Proficient in Microsoft Office and data entry systems.

• High school diploma or equivalent

• Other duties as assigned

Category: MME-Service Center Admin and Leadership