Dispatcher

First Student, Inc.; City of Yonkers (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Long-term career in transportation

Job summary

First Student, Yonkers, NY is seeking a Dispatcher to coordinate daily bus operations, oversee routes, and support on-time performance. You will communicate with drivers, monitors, and the contracted customer to ensure smooth service.

This full-time role requires 3-5 years of dispatch experience, a high school diploma, and strong communication skills. The work hours run 6:00 AM to 6:00 PM, with a focus on safety and dependable transportation.

Qualifications

• Three to five years of dispatch or related experience.
• High school diploma or equivalent is required.
• Experience with terminal operations or professional driving is a plus.
• Familiarity with radio-dispatch equipment is preferred.
• Strong communication and customer-service skills are essential.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Oversee daily routes and bus scheduling.
• Dispatch buses to maintain on-time performance.
• Coach drivers and monitors and manage high-volume communications.
• Address scheduling concerns and driver complaints with supervisor.
• Serve as liaison with contracted customer and DOT safety requirements.

Skills

Communication

Customer service

Organizational skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Radio-dispatch equipment

Computer proficiency

Job description

Dispatcher - Yonkers, NY

Location: Yonkers, NY
Pay: $23.00 per hour
Schedule: Full-time, 40 hours per week. The operation runs between 6:00 AM and 6:00 PM, and the selected candidate's shift will fall within those hours.

At First Student, our Dispatchers reflect our commitment to safety, dependable service, and strong customer relationships. The Dispatcher is responsible for coordinating daily bus operations, supporting on-time route performance, and providing frontline guidance to drivers and monitors serving the Yonkers School District.

Why Join First Student?

• Tremendous career advancement opportunities due to our strong presence across North America
• Positive and rewarding work environment
• Opportunities to build a long-term career in transportation operations

Dispatcher Responsibilities

• Oversee daily routes and bus scheduling
• Dispatch buses and help ensure on-time route performance
• Counsel and coach drivers and monitors
• Manage heavy phone and radio traffic
• Receive scheduling concerns and driver complaints and report them to the Operations Supervisor or Contract Manager
• Serve as a primary communication liaison with the contracted customer
• Help resolve student drop-off and pick-up concerns
• Assist with charter reservations, billing, or driver payroll as needed
• Perform backup driving or miscellaneous clerical duties when required
• Complete special projects and additional assignments
• Assist with the supervision of day-to-day transportation operations

Dispatcher Experience and Skills

• Three to five years of relevant experience preferred
• High school diploma or equivalent
• Previous terminal operations, dispatch, or professional driving experience
• Basic knowledge of radio-dispatch equipment
• Excellent communication and customer-service skills
• Ability to perform effectively under deadlines and time constraints
• Strong organizational and problem-solving skills
• Computer proficiency
• Ability to manage multiple priorities in a fast-paced environment

This position is subject to DOT drug testing and physical requirements. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Student's commitment to putting our customers first, dedication to safety, and ambition to provide dependable transportation create a working environment where employees can build rewarding careers. As part of a large transportation organization operating across North America, you will also benefit from excellent training, career stability, and opportunities for continued growth.

Apply today to join our Yonkers team.

We aspire to maintain a culture where all people are First. We strive to attract and retain a diverse workforce, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

First Student is committed to providing a drug-free workplace and is an equal opportunity employer. By supporting an inclusive culture, we help promote future growth and opportunity for all.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug‑free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf