CUSTOMER SVC/CLERK

Kroger; Montrose (CO); On-site; USD 31,000 - 42,000; Full time

Job summary

Kroger in Montrose, CO is seeking a Front End Associate to deliver friendly, efficient service and help customers with purchases. You will respond to questions, ring up transactions, stock and maintain cleanliness, and uphold safety standards.

The role emphasizes teamwork, accuracy, and a positive attitude in a fast-paced store environment, with opportunities to develop customer service skills and contribute to a top-notch shopping experience for the community.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training.
• Effective interpersonal and customer service skills.
• Good math skills (basic arithmetic).
• Ability to work in a fast-paced environment.
• Friendly, approachable demeanor and teamwork.
• Good oral and written communication skills.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service at checkout and in store.
• Greet customers and assist with finding items and loading heavy purchases.
• Anticipate customer needs and respond to questions to build loyalty.
• Oversee front end to meet sales and labor goals; ensure cleanliness and safety.
• Maintain front end conditions and ensure policies are followed.
• Assist with front-end functions such as stocking, bagging, and checkout.

Skills

Customer service

Teamwork

Communication

Fast-paced environment

Math skills

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Job Description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Desired

• Familiar with Microsoft Office Word and Excel