Office Clerk

United Home Health Care; Muncie (IN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Dental, Vision and AFLAC policies

Supportive Work Environment

Career Advancement Opportunities

401-k

Employee discounts

Company parties

Job summary

United Home Health Care in Muncie, Indiana is seeking an organized Office Clerk and Intake Assistant to join our home health care team. In this dual role, you will serve as the primary contact for prospective patients, family members, physicians, and referral sources, while coordinating administrative workflows for our office.

The ideal candidate excels in customer service, manages confidential information with discretion, and maintains smooth day-to-day operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Prior office/clerical or medical receptionist experience preferred.
• Strong communication and customer service skills with attention to detail.

Responsibilities

• Answer phones, route calls, and handle emails and faxes promptly.
• Manage and distribute medical/office paperwork to staff.
• Maintain organized records in compliance with privacy regulations.
• Perform routine clerical duties including copying, scanning, and uploading.
• Handle patient referrals, intake requests, and inquiries from providers and families.

Skills

Communication skills

Data entry

Organizational skills

Phone etiquette

Customer service

Multitasking

Education

High school diploma

Tools

MS Office

Faxing

Scanning

Uploading

Job description

Benefits

• 401(k)
• Employee discounts
• Paid time off
• 401(k) matching
• Company parties
• Dental insurance
• Vision insurance

Job Title

Office Clerk and Intake

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Dental, Vision and other policies through AFLAC
• Supportive Work Environment
• Career Advancement Opportunities
• 401-k

Job Summary

We are seeking an organized, empathetic, and detail-oriented Office Clerk and Intake Assistant to join our home health care team. In this dual role, you will serve as the primary point of contact for prospective patients, family members, physicians, and referral sources, while coordinating administrative workflows for our office. The ideal candidate excels in customer service, manages confidential information with discretion, and maintains smooth day-to-day operations in a fast-paced environment.

Key Responsibilities

Office Clerk & Intake & Referral Management

• Answer phones, route calls, and handle incoming emails and faxes in a timely manner.
• Manage, sort, and distribute physical and electronic paperwork to designated staff or departments.
• Maintain organized physical and electronic medical/office records in compliance with agency policies and privacy regulations.
• Perform routine clerical duties including copying, scanning, faxing, and uploading/downloading documentation into the office portal.
• Handle incoming patient referrals, intake requests, and inquiries from hospital discharge planners, physicians, and families.
• Gather demographic, clinical, and insurance details to initiate service intake accurately.
• Contact patients, family members, and medical providers to collect missing information and confirm intake details.
• Assist in routing intake records to the appropriate clinical management team for authorization and scheduling.
• documentation into the office portal.

Qualifications

• High school diploma or equivalent.
• Prior experience in an office, clerical, or medical receptionist role (home health or healthcare setting preferred).
• Strong verbal and written communication skills with exceptional phone etiquette and customer service instincts.
• Proficiency with standard office software, basic data entry, and digital file management (faxing, scanning, uploading).
• High organizational skill with strict attention to detail and ability to multi-task under deadlines.