Home Health Intake Coordinator

Comprehensive Home Health Solutions; Reno (NV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Paid time off

Training & development

Vision insurance

Job summary

Comprehensive Home Health Solutions is hiring a Receptionist & Referral Intake Coordinator to manage front office operations and lead the intake of referrals for home health services. You will ensure accurate EMR entry, verify patient demographics and insurance, and support regulatory compliance under the Administrator's direction.

The role emphasizes professional communication, organization, and timely processing of referrals, with attention to HIPAA and payer guidelines to maintain audit

Qualifications

• 1–2 years of experience in home health or healthcare intake.
• Knowledge of Medicare regulations and insurance verification.
• Experience managing administrative office operations.
• Familiarity with EMR systems (WellSky/Kinnser, Homecare Homebase, etc.).

Responsibilities

• Manage front office reception and maintain a professional environment.
• Coordinate inventory of office and clinical forms and materials.
• Oversee cleaning services and waste disposal per regulations.
• Handle mail, postage, and courier needs and supervise the answering service.
• Process referrals from hospitals, physicians, and case managers into the EMR.
• Verify demographics and insurance, schedule Start of Care visits, and track referrals.

Skills

Organizational skills

Multitasking

Problem-solving

Professional communication

Vendor management

Tools

WellSky/Kinnser

Homecare Homebase

Job description

Benefits

• 401(k)
• Dental insurance
• Paid time off
• Training & development
• Vision insurance

Position Summary

Comprehensive Home Health Solutions is seeking a professional, highly organized, and proactive Receptionist & Referral Intake Coordinator to support our growing home health and home care operations. This position has responsibility and authority for the administrative management of the office under the direction of the Administrator. The role is critical to ensuring efficient referral processing, regulatory compliance, and smooth daily office operations.

Click here to start your application - https://chhsreno.engyj.com/admin/recruitment/

Administrative Leadership Responsibilities

• Manage front office reception and maintain a professional environment
• Order and maintain inventory of office supplies, clinical forms, and administrative materials
• Coordinate office cleaning services
• Manage biohazard waste pickups in compliance with regulations
• Coordinate shredding services for secure document destruction
• Manage all postal needs including postage, certified mail, mailings, and package pickups
• Maintain direct responsibility for management of the answering service contract, including oversight and performance monitoring

Home Health Referral Intake Responsibilities

• Receive and process referrals from hospitals, physicians, skilled nursing facilities, assisted living communities, and case managers
• Verify patient demographics, insurance eligibility, and physician orders
• Enter referral data accurately and timely into the EMR system
• Coordinate with clinical leadership for review, acceptance, and scheduling of referrals
• Schedule Start of Care visits in collaboration with nursing staff
• Track referral sources and maintain detailed intake logs
• Follow up on missing documentation and physician signatures
• Ensure timely communication of referral status to referral partners

Compliance & Documentation

• Ensure all intake documentation meets Medicare Conditions of Participation and regulatory standards
• Maintain knowledge of payer guidelines and authorization requirements
• Support audit readiness and accurate record-keeping
• Maintain HIPAA compliance at all times

Qualifications

• Minimum 1-2 years experience in home health or healthcare intake required
• Knowledge of Medicare regulations and insurance verification processes preferred
• Experience managing administrative office operations strongly preferred
• Familiarity with EMR systems (e.g., WellSky/Kinnser, Homecare Homebase, etc.)
• Strong organizational, multitasking, and problem-solving skills
• Professional communication skills and ability to manage vendor relationships

What We’re Looking For

We’re looking for someone who is detail-oriented, dependable, and service-driven—a team member who can manage front office operations while ensuring referrals are processed quickly, accurately, and compliantly.

Apply today to join a mission-driven healthcare team making a difference in patient care every day.