Office Clerk

King & Bishop; Framingham (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

King & Bishop is seeking an Office Clerk to provide administrative and customer service support in a busy housing business office in Framingham, MA. You will assist tenants, process rent payments, handle calls, and maintain records with strict accuracy and confidentiality.

The ideal candidate has 2–3 years in office support, an associate degree or equivalent, bilingual Spanish/Portuguese at preferred level, and proficiency with MS Office and Timberline. A valid driver’s license is required.

Qualifications

• Associate degree or equivalent combination of education and relevant work experience.
• 2-3 years of office or administrative support experience; property management experience is preferred.
• Bilingual Spanish or Portuguese skills are preferred.
• Proficiency with Microsoft Office, including Word and Excel.
• Experience with Timberline or similar property management/accounting software is a plus.
• Reliable transportation and a valid driver's license required.
• Successful completion of a background check is required.

Responsibilities

• Assist tenants with transactions, questions, and requests at the business office service window.
• Enter tenant rent payment information accurately into Timberline.
• Answer incoming telephone calls and direct callers to the appropriate staff members.
• Scan, file, and maintain business office forms and documentation.
• Open, sort, and distribute incoming mail.
• Assist with accounts payable functions, including stamping and coding invoices as directed.
• Maintain maintenance schedules, furniture inventory logs, and other administrative records.
• Participate in cross-training within the Housing Business Office to provide coverage and support as needed.
• Provide professional and responsive service by understanding client needs and directing requests to the appropriate resources.
• Attend and participate in team meetings as requested.
• Communicate effectively and professionally with clients, colleagues, and other departments.
• Maintain confidentiality of client, employee, and organizational information in accordance with applicable requirements.
• Follow established department policies, procedures, and compliance requirements.
• Perform other duties as assigned.

Skills

Organizational skills

Multitasking

Customer service

Verbal communication

Written communication

Bilingual Spanish/Portuguese

Education

Associate degree or equivalent

Tools

Timberline

Microsoft Word

Microsoft Excel

Job description

Office Clerk

Job Summary

The Office Clerk provides administrative and customer service support within a busy housing business office. This position serves as a point of contact for tenants, assists with payment processing and general office transactions, and supports day-to-day administrative functions including data entry, accounts payable, filing, mail distribution, and recordkeeping. The ideal candidate is organized, dependable, comfortable working with the public, and able to manage multiple priorities in a fast-paced office environment.

Responsibilities

• Assist tenants with transactions, questions, and requests at the business office service window.
• Enter tenant rent payment information accurately into Timberline.
• Answer incoming telephone calls and direct callers to the appropriate staff members.
• Scan, file, and maintain business office forms and documentation.
• Open, sort, and distribute incoming mail.
• Assist with accounts payable functions, including stamping and coding invoices as directed.
• Maintain maintenance schedules, furniture inventory logs, and other administrative records.
• Participate in cross-training within the Housing Business Office to provide coverage and support as needed.
• Provide professional and responsive service by understanding client needs and directing requests to the appropriate resources.
• Attend and participate in team meetings as requested.
• Communicate effectively and professionally with clients, colleagues, and other departments.
• Maintain confidentiality of client, employee, and organizational information in accordance with applicable requirements.
• Follow established department policies, procedures, and compliance requirements.
• Perform other duties as assigned.

Qualifications

• Associate degree or equivalent combination of education and relevant work experience.
• 2-3 years of office or administrative support experience; property management experience is preferred.
• Bilingual Spanish or Portuguese skills are preferred.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to work effectively with individuals from diverse backgrounds.
• Proficiency with Microsoft Office, including Word and Excel.
• Experience with Timberline or similar property management/accounting software is a plus.
• Reliable transportation and a valid driver's license required.
• Ability to meet applicable insurance requirements.
• Successful completion of a background check is required.

Schedule

• Monday through Friday
• 9:00 AM - 5:00 PM
• 35 hours per week
• 1-hour unpaid lunch break

Additional Requirements

This position requires regular interaction with clients and members of the public. Candidates must be able to communicate effectively in English and perform the essential administrative and transportation-related functions of the position.