Leasing Agent

Pennrose Management Company; Baltimore (MD); On-site; USD 26,000 - 28,000; Full time

Job summary

Pennrose Management Company in Baltimore, MD is seeking an Administrative Leasing Associate to provide leasing and administrative support, create a welcoming atmosphere for prospective residents, and deliver exceptional service.

This role conducts property tours, handles lease applications and files, coordinates events, tracks inquiries, and ensures compliance with housing laws while coordinating between properties.

Qualifications

• High School Diploma or equivalent.
• 1 year experience in multi-family property management preferred.
• Experience in affordable housing preferred.
• Experience with Low Income Housing Tax Credit Program and/or HOPE 6 preferred.
• Knowledge of HUD programs including HOPE 6 and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.
• Requires a valid driver's license, an insured vehicle, and the ability to travel (between properties).

Responsibilities

• Provides first-line customer service for prospective and current residents, as well as property guests.
• Leads tours of property, showing vacant units and marketing property amenities.
• Tracks and follows up with referrals, walk-ins, and phone inquiries.
• Develops and maintains reference book detailing property's features, amenities, size, vacancies, rental rates, and current leasing promotions.
• Assists with developing and coordinating leasing events and resident promotional activities.
• Prepares leasing checklist and package including all required forms, deposits, schedules, and information.
• Processes lease applications.
• Completes and maintains lease files for each rental, ensuring documentation.
• Collects rental deposits and rent; delivers deposits to bank.
• Uses maintenance software to enter and track work orders.
• Inspects apartments for move-in/out condition and turnover status.
• Prepares and distributes required reports, monthly newsletters, tenant correspondence, etc.
• Works with management to develop and implement residential programming.
• Assists Property Manager with annual recertification of each resident.
• Visits comparable properties and assists with quarterly market analysis.
• Remains current on policies and laws affecting leasing and marketing, including Fair Housing laws.
• Orders office supplies and welcome gifts for new residents.
• Assists with resident services programming.
• Maintains regular daily office hours and weekend/holiday coverage.
• Maintains adherence to invoice approval policy.

Skills

Customer service

Communication

Organization

Education

High School Diploma or equivalent

Tools

Yardi

Microsoft Excel

Outlook

Job description

Overview

Responsible for providing administrative and leasing support for assigned property. Establishes inviting atmosphere for prospective residents andguests, andprovides superlative customer service to current residents. Maintains knowledge of Company's policies and procedures, as well as applicable housing laws and regulations.

Pay Range: $19.00 - $20.00/hr

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Responsibilities

• Provides first-line customer service for prospective and current residents, as well as property guests. Maintains welcoming environment in LeasingOffice
• Leads tours of property, showing vacant units and marketing propertyamenities
• Tracks and follows up with all referrals, walk-ins, and phoneinquiries
• Develops and maintains reference book detailing property's unique features, amenities, size, vacancies, rental rates, and current leasingpromotions
• Assists with developing and coordinating leasing events and resident promotionalactivities
• Prepares leasing checklist and package which includes all required forms, deposits, schedules, andinformation
• Processes lease applications
• Completes and maintains lease files for each rental, and ensures all files contain required documentation outlined in the Resident File Setup
• Collects rental deposits and rent. Delivers deposits to bank.
• Utilizes maintenance software program to enter in and track workorders
• Inspects apartments for move-in/out condition and turnoverstatus
• Prepares and distributes required reports, monthly newsletters, tenant correspondence, etc.
• Works with management to develop and implement residential programming, including special events and ongoing instructional and recreationalactivities
• Assists Property Manager with annual recertification of eachresident
• Visits comparable properties and assists Property Manager in preparing quarterly competitive marketanalysis
• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company's leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicablelaws
• Ordersoffice supplies and welcome gifts for new residents
• Assists with the development and implementation of resident servicesprogramming
• Maintains regular daily office hours, ensuring adequate coverage on weekends andholidays
• Maintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods orservices

Qualifications

Required Education and Experience:

• High SchoolDiplomaor equivalent
• 1 year experience in multi-family property managementpreferred
• Experience in affordable housingpreferred
• Experience with Low Income Housing Tax Credit Program and/or Hope 6preferred
• Knowledge ofHUD programs including but not limited to HOPE 6 and project-based Section8
• Proficiency in Yardi preferred
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook
• Excellent customer service skills
• Requires a valid driver's license, an insured vehicle, and the ability to travel (between properties)

Working Conditions:

• Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.
• Ability to work at property locations within or near transitionalneighborhoods
• Ability to climb stairs, take elevators, bend, squat and reachoverhead.