Office Champion - Dispatcher

Westerly Air; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health

Dental

Vision

401(k)

PTO

Growth opportunities

Job summary

Westerly Air in San Antonio, TX is seeking a full-time Office Champion - Dispatcher to be the backbone of our fast-paced HVAC team. You will answer calls, assist customers with inquiries or scheduling, and coordinate dispatch to keep technicians on track.

The ideal candidate has 1+ years in dispatch and scheduling, is proficient in Microsoft Excel and ServiceTitan, and can pass a background check and drug screening.

Qualifications

• 1+ years of dispatch and scheduling experience.
• Proficient in Microsoft Excel.
• Proficient in ServiceTitan.
• HVAC knowledge is a plus.

Responsibilities

• Answer calls and assist customers with inquiries or scheduling requests.
• Coordinate dispatch operations to keep technicians on schedule.
• Keep customers updated with timely information.
• Maintain meticulous records of interactions and follow-ups.
• Outbound follow-up calls as needed.

Skills

Dispatch & scheduling

HVAC knowledge

Customer service

Tools

Microsoft Excel

ServiceTitan

Job description

Join our team as a full-time Office Champion - Dispatcher at Westerly Air in San Antonio, TX! Are you ready to be the backbone of a fast-paced, customer-focused HVAC company? By joining our team, you will ensure our customers receive the amazing service they deserve. If you're an organizational whiz passionate about delivering outstanding customer experiences, we want you to be part of our crew!

We offer a competitive pay range of $15–$20/hour, along with a comprehensive benefits package, including:

• Health
• Dental
• Vision
• 401(k)
• Paid time off (PTO)
• Growth Opportunities

Keep reading to learn more about this exciting opportunity!

THE GROWTH YOU HELP PROVIDE AS AN OFFICE CHAMPION - DISPATCHER

Our Office Champion - Dispatcher role offers a consistent schedule: Monday through Friday, 8 AM to 5 PM.

You start your day by answering calls and assisting customers with inquiries or scheduling requests, maintaining professionalism and care in every interaction. Throughout the day, you'll seamlessly coordinate dispatch operations, ensuring technicians are where they need to be while keeping customers updated with timely and accurate information. Your role is pivotal in delivering outstanding customer service, making outbound follow-up calls, and keeping meticulous records of interactions. Every moment you spend streamlining schedules and resolving issues contributes to our standard of excellence.

OUR IDEAL OFFICE CHAMPION - DISPATCHER

We're looking for an Office Champion - Dispatcher who can meet the following qualifications:

• 1+ years of experience in dispatch and scheduling
• Proficient in Microsoft Excel
• Proficient in ServiceTitan

Possessing HVAC knowledge is a plus!

ABOUT US

At Westerly Air, we pride ourselves on being an excellence-driven, growth-minded HVAC company dedicated to delivering top-notch results for our customers. Our team is built on a foundation of collaboration and support. Here, every member plays a vital role in achieving success. We are committed to creating an environment that not only challenges and rewards hard work but also fosters professional growth and development. If you're looking for a place where your skills will be valued, your contributions will make a difference, and your career can thrive, join us!

Must have the ability to pass a background check and drug screening test.