OFFICE AUTOMATION ANALYST - 76004804

Florida; Tallahassee (FL); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Resumo da oferta

Florida Department of Highway Safety and Motor Vehicles (FLHSMV) is seeking an Office Automation Analyst in Tallahassee. This internal opportunity supports the Technical Assistance Center with systems administration and 2-tier user support, including incident intake, classification, troubleshooting, and appropriate escalation.

CJIS clearance is required, and on-call work is expected. The role emphasizes customer service, Windows 11 expertise, Active Directory, and desktop productivity tools.

Qualificações

• Knowledge and experience of customer service principles.
• Knowledge and experience working with Windows 11 operating systems.
• Ability to analyze and trouble-shoot computer related problems to a general area such as desktop, network, hardware, and software.
• Knowledge and experience with Microsoft Active Directory.
• Knowledge of Oracle database account administration.
• Knowledge and experience working with desktop productivity applications, including Microsoft Office Suite, Outlook, and Adobe.
• Knowledge and experience working with Microsoft Remote Desktop Services.
• Ability to process information logically and solve problems independently.
• Ability to communicate effectively.
• Ability to handle multiple priorities.
• Ability to plan, organize and coordinate work assignments.
• Ability to work in a team environment.

Responsabilidades

• Provides systems administration and two-tier support within the Technical Assistance Center.
• May act as TAC vendor liaison and handle escalations as needed.

Conhecimentos

Customer service

Windows 11

Troubleshooting

Active Directory

Oracle database

Microsoft Office

Remote Desktop Services

Analytical thinking

Communication

Multitasking

Teamwork

Ferramentas

Microsoft Active Directory

Microsoft Remote Desktop Services

Oracle Database

Descrição da oferta de emprego

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885744

Agency: Highway Safety and Motor Vehicle

Working Title: OFFICE AUTOMATION ANALYST - 76004804

DIVISION OF INFORMATION SYSTEMS ADMINISTRATION

DEPUTY CHIEF INFORMATION OFFICE

BUREAU OF SERVICE OPERATIONS

CLIENT SERVICES

*Internal Opportunity - FLHSMV Employees Only*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Coretha Gaymon, [phone], [e-mail]

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

This position reports to the Technical Assistance Center Systems Project Administrator within the Bureau of Service Operations and is responsible for providing systems administration and 2 tier support within the Technical Assistance Center which provides front line support for all of the Department’s IT needs to include, proper intake of all support requests, correct classification of support requests, timely troubleshooting and diagnosis of support requests and accurate escalation. This position may also act as the Department’s Technical Assistance Center (TAC) vendor liaison.

Knowledge, Skills, and Abilities

• Knowledge and experience of customer service principles.
• Knowledge and experience working with Windows 11 operating systems.
• Ability to analyze and trouble-shoot computer related problems to a general area such as desktop, network, hardware, and software.
• Knowledge and experience with Microsoft Active Directory.
• Knowledge of Oracle database account administration.
• Knowledge and experience working with desktop productivity applications, including Microsoft Office Suite, Outlook, and Adobe.
• Knowledge and experience working with Microsoft Remote Desktop Services.
• Ability to process information logically and solve problems independently.
• Ability to communicate effectively.
• Ability to handle multiple priorities.
• Ability to plan, organize and coordinate work assignments.
• Ability to work in a team environment.

Preferred QualificationsPreference will be given to candidates with the following:

• Working in a technical support environment such as an IT call center, computer repair or technical support position.
• Creating technical documentation.
• Working with technical troubleshooting tools.

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.
• On-call status is required for this position.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next GenerationIdentification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32312

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.