Office Associate III

Hampton-Newport News Community Services Board; Hampton (VA); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Virginia Retirement System

Annual Leave

Sick Leave

Holidays

Job summary

Hampton-Newport News Community Services Board (H-NNCSB) is seeking Office Associate candidates to provide administrative and customer service support in behavioral health programs. This position supports daily operations by answering phones, scheduling appointments, and maintaining client records, using Microsoft Office and web-based tools.

Requirements include at least one year of clerical experience, strong communication, and organizational skills.

Qualifications

• At least one year of clerical and/or customer service experience.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to use internet-based and virtual meeting tools such as Zoom.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Experience in a health care setting preferred.

Responsibilities

• Answer phones, greet visitors, and provide professional and courteous customer service.
• Schedule appointments and maintain calendars for staff and program activities.
• Maintain accurate client records and administrative files.
• Prepare correspondence, reports, forms, and other documents.
• Enter and maintain information in electronic systems and databases.
• Assist with billing, payroll, and other administrative processes.
• Take meeting minutes and distribute information as needed.
• Communicate professionally with clients, families, caregivers, providers, and community partners.
• Respond to routine questions and help resolve day-to-day administrative issues.
• Use Microsoft Office and web-based applications to support program operations.
• Perform other clerical and administrative duties as assigned.

Skills

Clerical experience

Customer service

MS Office

Zoom

Communication

Organization

Tools

MS Office

Zoom

Job description

Office Associate

Annual Salary: $34,594

Multiple Positions Available:

• Adult Outpatient - Monday - Friday, 8 am to 4:30 pm
• Permanent Support Housing - Monday - Friday, 8:30 am to 5 pm

The Hampton-Newport News Community Services Board (H-NNCSB) is seeking Office Associate candidates to provide administrative and customer service support in our behavioral health programs. This is an excellent opportunity for an organized, dependable professional who enjoys working with people and supporting a team in a mission-driven environment.

Minimum Qualifications:

• At least one year of clerical and/or customer service experience.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to use internet-based and virtual meeting tools such as Zoom.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Experience in a health care setting preferred.

What You'll Do

As an Office Associate, you will provide essential administrative and front-office support to help ensure efficient daily operations. Responsibilities may include:

• Answer phones, greet visitors, and provide professional and courteous customer service.
• Schedule appointments and maintain calendars for staff and program activities.
• Maintain accurate client records and administrative files.
• Prepare correspondence, reports, forms, and other documents.
• Enter and maintain information in electronic systems and databases.
• Assist with billing, payroll, and other administrative processes.
• Take meeting minutes and distribute information as needed.
• Communicate professionally with clients, families, caregivers, providers, and community partners.
• Respond to routine questions and help resolve day-to-day administrative issues.
• Use Microsoft Office and web-based applications to support program operations.
• Perform other clerical and administrative duties as assigned.

Why Join H-NNCSB?

Since 1971, H-NNCSB has provided behavioral health services to residents of Hampton and Newport News, supporting individuals affected by mental illness, developmental disabilities, and substance use disorders.

Benefits include:

• Medical, Vision, and Life Insurance
• Flexible Spending Account (FSA)
• Virginia Retirement System (VRS)
• Annual and Sick Leave
• 11 paid Holidays
• Employee Discounts
• and more

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.