Office Associate - Full time - Central Registration

Fort Healthcare Inc; Fort Atkinson (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Generous PTO Plan

Tuition assistance

Employee gym

Free parking

Pharmacy discount

Life insurance

Vision insurance

Job summary

Fort HealthCare is seeking an Office Associate for the Central Registration team in Fort Atkinson, WI. This on-site, full-time role involves greeting patients, registering and scheduling, and ensuring accurate insurance information in the EHR.

The position requires a high school diploma or GED, with 1–2 years of medical office experience preferred. Benefits include health, PTO, and other employee programs.

Qualifications

• Greeting patients, answering the phone, registering and scheduling appointments.
• Insurance information handling and EHR data entry.
• Willing to float to other departments as needed.

Responsibilities

• Greet patients and handle patient-facing communications.
• Answer phones and manage department communications.
• Register patients and verify insurance information for accuracy.
• Maintain and update appointment schedules in the EHR.
• Process payments, issue receipts, and balance the cash drawer.
• Uphold professional poise and assist as needed.
• Be flexible to float to other departments when required.

Skills

Administrative tasks

Patient interaction

Phone etiquette

Data entry

Education

High School Diploma or GED

Job description

Office Associate - Full time - Central Registration

Job Category: Administrative/Clerical

Requisition Number: OFFIC002387

• Posted : September 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Fort Atkinson, WI 53538, USA

Description

Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties. We are seeking an Office Associate to join our Central Registration team.

Shift:
Full time
Day shift
80 hours per bi-weekly pay period

Fort HealthCare is proud to be named a 16-time award winner of the Top Workplace award for southeastern Wisconsin, a 6-time award winner of the USA Top Workplaces award, and a 2-time winner of their Top Workplaces Culture Excellence award for Purpose & Values. In addition, Fort HealthCare has been recognized nationally as a Top Workplace for Nursing 2026.

Our Mission Statement is our daily guide to provide the best health care possible. We promote it widely for all we serve to read, understand and to help our public hold us accountable for the promises we make.
Our Mission Statement - Improve the Health and Well-being of Our Community
Our Vision Statement provides each of us at Fort HealthCare with a goal. It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered.
Our Vision - Be the Healthiest Community in Wisconsin.

We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth.

The Office Associate presents a positive first impression for the patient experience, both telephonically and patient-facing. The Office Associate is responsible for performing general office functions including greeting patients, answering the phone, registering, and scheduling appointments. The Office Associate obtains accurate and up-to-date information for patients' insurance and performs detailed data entry into the Electronic Health Record (EHR).

Responsibilities of this position include:

• Provides seamless care to the patient by communicating effectively with staff, patient, and providers, following the RESPECT values. Greets all persons entering the department and assists based on their needs. Utilizes available resources to best meet each person's needs. Manages the waiting room and updates patients on any delays.
• Controls the department communication systems by communicating effectively and professionally managing all aspects of the various programs and technology used by the department.
• Accurately registers patients and reviews insurance information to verify and obtain current eligibility.
• Collects payments on accounts and insurance co-payments. Creates receipts, reconciles daily collections, and maintains cash drawer according to business office protocols.
• Maintains and monitors the computerized appointment schedule throughout the continuum of care.
• Consistently demonstrates professional poise and presence when interacting with internal and external customers, as well as staff. Professionalism is demonstrated through behavior, communication and attire.
• Is willing and able to float to other departments as needed.

Requirements of this position include:

• High School Diploma or GED required
• 1-2 years of medical office experience preferred
• Experience with insurance information and a background in healthcare preferred
• Electronic scheduling and registration experience preferred
• Knowledge of medical terminology preferredValid Wisconsin driver’s license and current auto insurance or other reliable transportation between clinics may be required, based on department
• Competitive pay
• 401(k) with employer match
• Generous PTO Plan
• Health insurance
• Vison insurance
• Disability insurance
• Flexible Spending
• Life insurance
• Pharmacy discount
• Tuition assistance
• Employee Assistance Program
• Free parking
• Employee gym

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.