Office Associate

DelDOT; Wilmington (DE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Benefits

Disability Insurance

Retirement Benefits

Training and Development Programs

Paid Leave

Paid Holidays

Paid Parental Leave

Alternative Work Schedules

Flexible Spending

Pre-Tax Commuter Benefits

Accident and Critical IllnessInsurance

Job summary

DelDOT is seeking an Office Associate to perform general office support across assigned agency operations. You will gain experience delivering customer service, managing files, and processing data under supervision.

The role involves greeting visitors, handling calls, data entry, and preparing reports, with emphasis on accurate records and organized filing systems. Entry-level to mid-level responsibilities in a state agency environment.

Qualifications

• Experience in office support such as drafting routine correspondence, reports or logs.
• Experience with data collection from multiple sources.
• Experience maintaining, filing, tracking, and retrieving digital and physical documents.

Responsibilities

• Greet visitors, answer calls, and provide front desk support.
• Enter, update, modify, retrieve and report data using automated systems.
• Sort, code, scan, and index data and documents.
• Maintain and purge filing systems to ensure data integrity.
• Schedule meetings and assist with travel arrangements when needed.
• Prepare reports from collected data and maintain logs.

Skills

Customer service

Data entry

Communication

Records management

Tools

Microsoft Office Suite

Recordkeeping systems

Job description

Summary Statement

This is the first level of office associate work, performing general office support for assigned agency operations. Employees perform the full range of Essential Functions, completing routine and standardized assignments under close supervision.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

Delivers excellent customer service in-person, electronically, or by written communication.

Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation.

Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.

Sorts, codes, scans, uploads, logs, and indexes, data/information.

Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information.

Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required.

Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements.

Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters.

Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for Office Associate

Coursework, training, and/or work experience in performing office support work such as drafting routine correspondence, reports, or logs, operating office equipment, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages, or maintaining files and supplies.

Coursework, training, and/or work experience in data collection such as collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff, or others.

Coursework, training, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.

Conditions of Hire

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Benefits

At the State of Delaware, we invest in our people and support them in and outside of the office. Our employees enjoy a total compensation package that far exceeds the value of their base salary. We offer comprehensive benefit plans that will give you peace of mind and security. Below is a list of benefits that are offered to eligible employees:

Health and Well Being

• Health Benefits, Dental Insurance, Vision Insurance

Just In Case

• Disability Insurance, Group Universal Life Insurance

Your Future

• Retirement Benefits, Deferred Compensation

Professional Growth

• Training and Development Programs

Work Life Balance

• Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules

More Benefits

• Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance

Visit Statewide Benefits for more information!

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application online, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.