Office Associate

JobAps; Dover (DE); On-site; USD 32,000 - 48,000; Full time

Job summary

JobAps in Dover, Delaware, seeks an Office Associate to support agency operations with routine tasks, data entry, filing, and scheduling in a professional, supervised environment.

You will greet visitors, answer calls, process data, maintain and purge files, prepare reports, and assist with meetings and travel arrangements. The role requires accuracy, reliability, and teamwork to ensure data integrity and orderly records.

Qualifications

• Experience in performing office support tasks such as drafting routine correspondence, reports, or logs.
• Experience with data collection and compiling information from multiple sources.
• Experience maintaining, filing, tracking, and retrieving physical and digital documents.

Responsibilities

• Deliver excellent customer service in-person, electronically, or by written communication.
• Greet visitors and direct them; answer calls and front desk duties as needed.
• Enter, update, modify, delete, retrieve, and report data using automated information systems.
• Sort, code, scan, upload, and index data and records.
• Files, tracks, and retrieves physical, electronic, and digital documents and data.
• Schedule meetings, prepare reports, and maintain accurate census sheets and rosters.
• Perform other related duties as required.

Skills

Customer service

Front desk

Data entry

Job description

Summary Statement

This is the first level of office associate work, performing general office support for assigned agency operations. Employees perform the full range of Essential Functions, completing routine and standardized assignments under close supervision.

Essential Functions

• Delivers excellent customer service in-person, electronically, or by written communication.
• Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation.
• Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Sorts, codes, scans, uploads, logs, and indexes, data/information.
• Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information.
• Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required.
• Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements.
• Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters.
• Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for Office Associate. Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Coursework, training, and/or work experience in performing office support work such as drafting routine correspondence, reports, or logs, operating office equipment, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages, or maintaining files and supplies.
• Coursework, training, and/or work experience in data collection such as collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff, or others.
• Coursework, training, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

• Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
• Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
• Upon a conditional offer, the applicant must undergo a pre-employment base line two step tuberculin skin test (TST) as part of the hiring process.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call [phone]. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.