Office Assistant-Sheriff

MOHAVE COUNTY HUMAN RESOURCES; Kingman (AZ); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Paid Holidays

ASRS Retirement

Health/Dental/Vision

Job summary

Mohave County Sheriff's Office is seeking a detail-oriented front desk and office support professional in Kingman, AZ. You will serve as the primary point of contact for the public, greeting visitors, answering phones, and handling inquiries about department procedures.

You will assist with AHCCCS enrollments, manage mail and scheduling, maintain forms and records, and help keep the lobby organized and welcoming. A strong emphasis on confidentiality and professional demeanor is essential.

Qualifications

• High school diploma or GED required.
• Minimum two years of progressive office support experience.
• Proficient with Excel and Word; able to maintain accurate records.

Responsibilities

• Meets and greets the public and answers phones.
• Manages mail, scheduling, and forms; assists with documentation.
• Supports AHCCCS enrollments and office processes as needed.
• Maintains lobby organization and a welcoming environment.
• Handles email correspondence and basic clerical tasks.

Skills

Front desk

Customer service

Record keeping

Education

High School diploma or GED

Tools

Excel

Microsoft Word

Job description

About the Position:

We are seeking a detail-oriented and customer-focused professional to join our team. This position serves as a primary point of contact for the public, providing front-office support and ensuring smooth daily operations. Responsibilities include answering phones, greeting visitors, assisting with AHCCCS enrollments, maintaining office supply inventory, and keeping the lobby organized and welcoming. The role also supports administrative functions such as collecting and distributing mail, scanning and copying documents, scheduling appointments, managing forms, and handling email correspondence.

Work Schedule:

• Monday through Friday, 9:00 a.m. to 6:00 p.m.
• No weekends or holidays required

Additional Information:

• Opportunity to travel to trainings and/or occasionally assist with transportation to community events
• Regular interaction with the public is expected; however, no public speaking is required.

Special Job Requirements:

• Must pass drug screen post offer.
• Must pass a polygraph.
• Must possess a valid driver’s license for operation of motor vehicles on Arizona roads - Must maintain said license while employed in this position.
• Provide acceptable driving history.

About the Sheriff's Office:

To enhance public safety and ensure a quality of life, safety, and welfare for the citizens of Mohave County. To wisely use the resources which have been entrusted to us. To maintain public trust through open, honest, and ethical behavior; exercising integrity in the use of power and authority. To perform all duties with the highest level of personal and professional principles. To create positive relationships with the public by treating all with fairness, dignity, and compassion.

Sheriff Schuster has been hard at work on a 10 Year Strategic Plan for the development and future of the Mohave County Sheriff’s Office. Sheriff Schuster presented the 10 Year Strategic Plan to the Mohave County Board of Supervisors Budget Workshop meeting on May 17, 2019. Sheriff Schuster is hopeful that we have the support we need and will see the requested budget increase adopted this August. As always, Sheriff Schuster continues to fight for the citizens and his staff to ensure the safety and security of our communities and the ability to provide top-notch law enforcement and public safety services.

Our Mission:

To enhance public safety and ensure a quality of life, safety, and welfare for the citizens of Mohave County. To wisely use the resources which have been entrusted to us. To maintain public trust through open, honest, and ethical behavior; exercising integrity in the use of power and authority. To perform all duties with the highest level of personal and professional principles. To create positive relationships with the public by treating all with fairness, dignity, and compassion.

Proud To Offer:

Paid Time Off (PTO):

• 11 Paid Holidays.
• End of Year PTO Buyback (optional).

Retirement Benefits:

Enrollment in Arizona State Retirement System (ASRS)

Contribution rate of 11.98% with 100% Employer Match starting on first day

Deferred Compensations Programs (optional)

Comprehensive Wellness Program:

• Low-cost, high-value health care plans for you and your family that include Medical, Dental, Vision
• 24/7 Virtual Care including Onsite Health Screening Events
• Marketplace Discount
• Onsite Gyms
• Employee Assistance Program
• Employee Wellness Program
• Basic Life, Supplemental Life/AD&D Insurances - Additional voluntary benefits include Accident, Critical Illness, and Hospital Indemnity Plans.
• Health Savings Account (HSA) or Flexible Spending Accounts (FSA-includes Dependent Care).

Duties may include, but are not limited to, the following:

• Meets and greets the public.
• Receives phone calls and responds to questions concerning department procedures or directs query to an individual or department as appropriate.
• May talk with individuals to gather preliminary information or verify information for various County programs or activities.
• As requested, review work of other staff for conformance to regulations.
• Understands and interprets procedures and practices related to various departmental and assigned programs.
• Assists an office superior by performing routine administrative details including but not limited to: sorting and routing department mail, making copies, scanning documents, filing, alphabetizing documents and date stamping incoming documents, maintaining waiting lists for services, maintain program specific databases and spreadsheets.
• Contacts vendors to obtain prices and purchases various supplies and materials.
• Maintains and establishes associated files to include entering information and documents into filing and data systems ensuring completeness and accuracy.
• Types forms, letters, reports and file cards from draft, or rough copy.
• Prepares follow-up correspondence or calls to obtain additional information or to respond to inquiries.
• Prepares standardized reports and statements.
• Processes payments in the database.
• Records attendance and documents notes at required meetings.
• Collects, compiles and submits data for use in statistical reports, internal operating studies or policy formulation.
• Meets established deadlines and informs concerned parties of deadlines and appointments.
• Maintains an inventory of materials on-hand and notifies the supervisor when supplies are needed. May order supplies as required.
• Maintain a high level of confidentiality of information.
• Present and conduct themselves in a professional manner at all times.
• Communicate in a courteous and helpful manner as well as clear and concise manner at all times.
• Resolve complaints within scope of information and authority, and/or refer to chain-of-command as appropriate.

• High School diploma/ GED (General Education Degree).
• Two (2) years minimum of progressive office support and clerical training, cash handling and/or bookkeeping.
• OR an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.

• Modern office practices and records management/maintenance procedures.
• English grammar and spelling.
• Basic mathematics required to calculate and perform general accounting procedures.
• Filing and information systems, including EXCEL and Microsoft Word.

• Effectively operating personal computers, calculators and peripheral hardware and software products to provide guidance on the maintenance and implementation of developmental procedures of department to which assigned.
• Communicate clearly and concisely, both orally and in writing with all people.
• Use databases and other forms of electronic data storage.
• Maintain accurate and up-to-date records and documentation.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Obtain data from the computer during on-line operations, including interpreting technical and departmental information encountered in the performance of responsibilities.
• Maintain a high standard of confidentiality.
• Understand brief, written or oral directions and grasp ideas quickly in order to carry out instructions, solve problems with initiative and exercise good judgment.
• Organize workload to ensure determinations are made on a time basis.
• Perform the essential functions of the job with or without a reasonable accommodation.
• Comply with Mohave County Personnel Policies and Procedures, and Department Regulations.