Office Assistant Receptionist

AdventHealth; Copperas Cove (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 weeks)

Job summary

AdventHealth in Copperas Cove, Texas is seeking a dedicated front desk/clinic receptionist to support patient flow and administrative operations. You will greet patients, schedule appointments, collect copays, verify insurance, and assist with medical record requests while maintaining a friendly, professional tone.

Ideal candidates have a high school diploma and 1+ year of related experience preferred; this full-time day-shift role includes rotating front desk coverage and a comprehensive

Qualifications

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls in a timely and friendly manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments to minimize no-shows.
• Obtains insurance authorizations and verifies coverage prior to appointments.
• Collects copays, deposits, deductibles, and self-pay payments.
• Establishes patient payment plans as required by policy.
• Processes patient referrals accurately and timely.

Responsibilities

• Greet patients and direct to appropriate desks.
• Manage appointment scheduling and reminders.
• Verify insurance coverage and collect payments at visit.
• Process referrals and maintain accurate medical records.

Job description

Our Promise To You:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2401 Walker Place Blvd

City:

Copperas Cove

State:

Texas

Postal Code:

76522

Schedule:

Monday through Friday with primary hours of 8:00 AM to 5:00 PM. Rotating front desk shifts may require hours of 7:30 AM to 4:30 PM or 8:30 AM to 5:30 PM. Typically includes one Saturday per month from 9:00 AM to 12:00 PM. Schedule details will be reviewed during the interview.

Job Description:

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles call in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.
• Other duties as assigned

Education:

• High School Graduate or Equivalent Required

Work Experience:

• 1+ years related experience Preferred

Physical Requirements: Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.50 - $26.41

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.