Office Assistant General Surgery

AdventHealth; Hendersonville (TN); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 Weeks)

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a front desk patient services associate to greet patients, schedule appointments, and handle pay collection and records requests. This full-time day-shift role supports the medical office by coordinating patient flow, obtaining insurance information, and ensuring accurate documentation.

Responsibilities include answering calls, processing referrals and authorizations, collecting copays, and directing patients with a welcoming, professional demeanor

Qualifications

• High School Grad or Equiv [Required]
• 1+ years related experience [Preferred]

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv [Required]

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

80 Doctors Dr

City:

Hendersonville

State:

North Carolina

Postal Code:

28792

Job Description:

Shift: Mon-Thurs 8am-5pm, Fri 8am-12pm

Location: 1 Health Park 3rd Floor

• Facilitates medical record requests accurately and timely.

• Assists with daily closing procedures.

• Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately.

• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.

• Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters.

• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.

• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.

• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.

• Establishes patient payment plans as required by department policy.

• Processes patient referrals accurately and timely.

Knowledge, Skills, and Abilities:

• N/A

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ years related experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.20 - $24.32

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.