Office Assistant - Public Transportation

Fort Bend County; United States; On-site; USD 21,000 - 23,000; Full time

Job summary

Fort Bend County is seeking a reliable receptionist to handle front-desk duties, greet visitors, and route calls efficiently. The role requires strong communication skills in English; Spanish is preferred.

You will manage mail, tickets, and basic payments while supporting departments and maintaining secure access for visitors. The position emphasizes customer service, organizational abilities, and teamwork.

Qualifications

• High School Diploma or GED required.
• At least 2 years related work experience.
• Strong verbal and written communication skills.
• Proficient with Excel and Microsoft Word.
• Excellent organizational and interpersonal skills; able to interact with the public and officials.

Responsibilities

• Answer, screen and forward incoming phone calls with basic information as needed.
• Greet and direct visitors; maintain directories and assist with arrival flow.
• Notify staff of visitor arrivals and coordinate access via logbooks and badges.
• Handle mail, deliveries, and ticket sales reconciliation as needed.
• Assist customers with lost items and process returns or shipping arrangements.
• Support accounts activity by processing invoices or payments; perform clerical tasks.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Bilingual English/Spanish

Education

High School Diploma/GED

Tools

Excel

Microsoft Word

Job description

Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all.

• Answers, screens and forwards incoming phone calls while providing basic information when needed
• Serves visitors by greeting, welcoming and directing them appropriately
• Notifies company personnel of visitor arrival
• Directs visitors by maintaining employee and inter-departmental directories
• Maintains security by following procedures and controlling access by monitoring logbook, issuing visitor badges, and granting access through secured entrances
• Receives and sorts daily mail/deliveries/couriers
• Handles in-house and online ticket book sales and/or fare media
• Verifies and issues receipts for payment received
• Records receipts on deposit register
• Requests change for the “change-fund” as needed
• Assists with fare reconciliation
• Prepares and submits daily ticket sale reports
• Provides assistance for customers who have lost items while using our transit services
• Accepts found items from multiple sources and maintains a log
• Accurately matches found items against claims
• Arranges shipping or in-person return of items to customer
• Assists with entering accounts payable receivers or issuing accounts receivable invoices
• Performs other clerical receptionist duties such as filing, copying, collating, faxing, etc.
• Daily contact with co-workers, employees in other departments, and the public in writing, in person or on the telephone to provide service, exchange, interpret or explain information, and provide instructions
• frequent contact with vendors, and outside agencies and/or organizations in person or on the telephone to interpret or explain information and exchange routine information
• Participates in Activities and Duties Related to Emergency Management During a Local State of Disaster as Directed by Appropriate County Managers

MINIMUM JOB REQUIREMENTS

• High School Diploma/GED.
• 2 years job related work experience.
• Proven proficiency with both verbal and written communication skills.
• Strong computer skills including Excel, Microsoft Word.
• Organizational skills and the ability to complete multiple tasks a must.
• Strong interpersonal skills and the ability to deal effectively with the public, other employees, and elected officials.
• English/Spanish speaking preferred.

STARTING SALARY RANGE

$15.00 - $17.89 hourly based on qualifications

CLOSING DATE

Upon filling position

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.

Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification.

For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply

Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.

Fort Bend County is looking for motivated people that love coming to work, dare to do their best, want to work with like-minded people, and help change the community.