Office Assistant - Public Safety

City of New Brighton (MN); New Brighton (MN); On-site; USD 38,000 - 54,000; Full time

Job summary

City of New Brighton (MN) seeks a Records/Administrative Clerk to support the Public Safety Department. You will handle calls, emails, walk-in customers, records management, DWI and warrants processing, data requests, reports, permits, and property evidence room tasks.

You will review and code police reports, process videos, manage property and evidence, handle false alarms, criminal history checks, permits to purchase, and provide customer service.

Qualifications

• High School Diploma or GED with considerable work-related experience.
• Minimum of three years' secretarial work and/or customer service/receptionist experience.

Responsibilities

• Answer calls and emails; assist walk-in customers.
• Perform records management and process DWI's and search warrants.
• Handle data requests, reports, permits, and property evidence room duties.
• Review, code, route, file, and manage police reports and related videos.
• Assist with audits, false alarms, and invoicing for billable services.
• Support criminal history checks and background checks for hires.
• Enter data into NCIC and monitor dispatch-related notifications.
• Provide customer service and support to the public.

Skills

Records management

Customer service

Data entry

Administrative support

Telephone skills

Education

High School Diploma or GED

Job description

Performs basic work answering calls and emails, assisting walk-in customers, performing records management, processing DWI's and search warrants, processing data requests, requested reports, and permits and assisting with tasks related to the property evidence room for the Department of Public Safety. Performs related work as apparent or assigned.

Reviews, codes, processes, assigns, routes, files, and manages police reports, citations, DWI's and search warrants; assists with coding, filing, and management of all videos related to police reports including the proper handling of requests for viewing.

• Assists with the management of property and evidence room including handling, storing, purging, and release of property, disposal of drugs, and yearly audits.
• Tracks and manages false alarms; composes notification letters and creates invoices for billable alarms.
• Processes criminal history reports for officers and detectives, background checks for new hires, and assists with processing permit to purchase applications.
• Provides customer service via telephone and walk-in customers.
• Creates required weekly incident reports for public viewing of Public Safety incidents.
• Answers questions and processes data requests while complying with the rules and regulations of the Data Practices Act.
• Participates in interview panels for hiring of Public Safety personnel.
• Assists with training newly hired Public Safety personnel regarding reports, citations, and utilizing the records management system.
• Enters data into NCIC and reviews entries made for dispatch of firearms, missing persons and vehicles, and checks notifications for recovery of items; manages the updates appropriately.
• Assists with management and filing of requests for expungements and sealed records; monitors the process and expunges or seals the records per court rulings.
• Manages calendars, as needed.
• Creates invoices, as needed.

• High School Diploma or GED with considerable work-related experience.
• Minimum of three years' secretarial work and/or customer service/receptionist experience.