Public Service Officer

City of Waxahachie; Waxahachie (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Waxahachie is seeking a Police Department Administrative Support position to assist across departments with reports, records management, and public counter services. Responsibilities include taking reports, entering data into CAD systems, clerical tasks, and supporting property/evidence custody in accordance with policy.

Qualified applicants will have a high school diploma or GED and may have prior duties related to police operations. Valid TX driver's license is required at appointment.

Qualifications

• High school diploma or GED required.
• Experience with duties related to police operations preferred.
• Ability to use CAD and records management systems.
• Strong written and verbal communication skills.

Responsibilities

• Receive, document, and process incident and offense reports.
• Enter information into records management and CAD systems.
• Perform clerical tasks and maintain records.
• Assist with arrest-related documentation and court materials.
• Provide front-desk and public counter assistance with confidentiality.
• May drive department vehicles and assist with equipment deployment.
• Support property/evidence custody and audits as needed.
• Provide supplemental support at events or incidents.

Skills

Communication

Two-way radio operation

Interpreting policies

Education

High School Diploma or G.E.D.

Experience in police-related duties

Tools

CAD systems

Records management systems

Databases / office software

Job description

While this position is scheduled to close on 09/17/2026, it may close earlier if a sufficient number of qualified applications is received.

Under general supervision, provides support in a variety of capacities to all areas of the police department; and performs a variety of technical tasks relative to assigned areas of responsibility. Performs other duties as assigned.

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

• Receive, document, and process offense reports, incident reports, and related records from walk-in complainants and over the telephone.
• Take reports both in person and over the phone and accurately enter information into appropriate records management and computer-aided dispatch (CAD) systems.
• Perform clerical and administrative tasks, including typing, filing, photocopying, and records maintenance.
• Assist with the preparation and processing of arrest-related documentation, including compiling reports and supporting materials for court submission.
• Receive, sort, and distribute departmental mail and packages.
• Answer incoming telephone calls in a professional and courteous manner; provide information, route calls appropriately, and coordinate with other agencies or city departments as needed.
• Provide front-desk and public counter assistance while maintaining confidentiality, professionalism, and a service-oriented approach.
• May drive department vehicles, including patrol vehicles, vans, and trucks, in accordance with department policy.
• May assist with the transport of police vehicles for routine maintenance and repairs.
• Support the deployment, operation, and retrieval of departmental equipment, including speed trailers, radar data collectors, and surveillance camera trailers.
• May assist with inventory control, minor equipment maintenance, and the issuance of departmental supplies and equipment.
• Provides administrative and operational support to the Property and Evidence Custodian, including assistance with periodic inventory audits and the controlled intake and release of property, in accordance with departmental policy and chain-of-custody requirements.
• Provide supplemental support at special events, incidents, or designated areas, including assistance with crowd control as directed.
• May assist with educational programs, outreach initiatives, and presentations.
• Perform fingerprinting services for city residents and assist with the processing of solicitor permits in accordance with applicable regulations and city ordinance.
• Performs other duties as assigned

EMPLOYMENT STANDARDS:

Knowledge of:

• General elements needed to satisfy prosecution of criminal offenses
• Rules and laws about evidence storage
• Department policies and procedures
• Knowledge of police department practices, policies, and procedures for assigned areas
• Knowledge of computers and related equipment, hardware, and software to maintain databases, files, and records
• Knowledge of general office equipment and operational practices and procedures

Ability to:

• Operate a variety of modern office equipment safely and effectively
• Operate a two-way radio
• Interpret and apply Federal, State, and local policies, laws, and regulations
• Interpret, explain, and enforce departmental policies and procedures
• Understand and follow oral and written instructions
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain effective working relationships with those contacted in the course of work

Education, Training, and Experience:

• High School Diploma or G.E.D.
• Any previous duties performed that would normally be associated with the basic function of a police officer

Licenses and Certificates:

• A valid State driver's license is required at the time of appointment and must be maintained throughout employment

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands:

Maintain physical condition appropriate to the performance of assigned duties and responsibilities. Essential and marginal functions may require maintaining the physical condition necessary for sitting for prolonged periods; general manual dexterity; and carrying up to 75 pounds occasionally. The employee is regularly required to sit, walk, and stand; talk and hear; use hands to handle, feel, or operate objects, tools, or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is frequently required to lift up to 25 pounds unaided. Specific vision abilities required for this job include close vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information, and documents; analyzes and solves problems; uses math and mathematical reasoning; performs highly detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work, including frequent contact with customers, the public, and dissatisfied/abusive individuals.

Work Environment:

Exposure to extreme heat, cold, and humidity while working outdoors; temperature swings from indoors to outdoors; extreme noise of traffic, sirens, crowds, and firearms; electrical hazards of traffic accidents and power lines; explosive hazards of fireworks, traffic collisions, hazards of industrial accidents, and traffic collisions; fumes, odors, dust of drug labs, industrial accidents, traffic collisions, and fires; toxic substances of fires and traffic collisions. Work may be performed indoors, outdoors, in offices, buildings, and automobiles. Work hours may consistently require overtime, occasional holidays, and some weekends.