Office Assistant - Cardiology Specialists

Riverside Health; Williamsburg, Northern (VA, KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Riverside Regional Medical Center in Newport News, Virginia is seeking an Office Assistant for the Cardiology Specialists team. This full-time role supports front-desk operations, verifies patient insurance, and maintains accurate demographics in the patient registration system.

You will greet patients, answer multi-line phone calls, schedule and reschedule appointments, assist with referrals, and prepare chart documents.

Qualifications

• High School Diploma or GED required.
• 1 year Medical Office experience preferred.

Responsibilities

• Check in and check out patients accurately and timely.
• Verify insurance eligibility and maintain patient demographics in the registration system.
• Greet patients and answer multi-line phone calls with professional etiquette.
• Schedule/reschedule appointments and create/schedule referrals.
• Prepare chart documentation and provide information to patients.

Education

High School Diploma or GED

Job description

## Office Assistant - Cardiology SpecialistsApply: Riverside Regional Medical Center - Newport News, Virginia: Full time: Posted Today: 2026-037772Williamsburg, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.* Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.* Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.* Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings. **Qualifications** **Education** * High School Diploma or GED, Minimum (Required) **Experience** * 1 year Medical Office experience (Preferred)