Office Assistant: Part-Time

New Reach, Inc.; New Haven (CT); On-site; USD 40,000 - 56,000; Full time

Job summary

New Reach in New Haven, CT seeks an Office Assistant to support daily operations, hospitality, and administrative tasks across the organization.

The role focuses on front desk duties, calendar management, correspondence, and maintaining efficient office systems, including file management and internal reports. Strong communication, organization, and reliability are essential in this position.

Qualifications

• Associate degree preferred, or high school diploma with 2–4 years’ experience.
• Excellent verbal and written communication.
• Strong interpersonal and customer service skills.
• Excellent organizational and attention to detail.
• Good time management and ability to meet deadlines.
• Self-motivated, team-oriented, multitasking capable.
• Valid driver's license and reliable transportation.

Responsibilities

• Greet clients, direct them to the appropriate staff.
• Manage calendar and schedule appointments.
• Draft and distribute emails and memos.
• Oversee front office operations and supplies.
• Welcome visitors and direct to staff.
• Organize electronic and paper filing, reports.
• Maintain N-Drive and administrative systems.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Multitasking

Valid driver's license

Education

Associate degree preferred

High school diploma or equivalent

Job description

Description

As a long-time leader in Connecticut, New Reach hopes to chart a new path by fundamentally shifting how our community manages and responds to the homelessness and housing insecurity crises. We believe a true systems change is possible with an increased focus on preventing evictions and providing long-term stability for those establishing independence. We imagine a world where the need for shelter is minimal because individuals and families can stay in their homes instead of being evicted, and those struggling to make ends meet can get the help they need to maintain stability. We inspire lasting independence for all people affected by homelessness and poverty through a continuum of housing and support, using the most innovative, progressive, equitable, and inclusive methods.

Primary Purpose

The Office Assistant role is to perform various routine administrative duties and manage the daily operations of Peck Street to ensure efficiency, hospitality, and support the departments and the organization.

Essential Functions & Responsibilities

Administrative Support

• Answer direct client arrivals and assist to necessary persons in the agency.
• Organize Operations team calendars and schedule appointments as necessary.
• Write and distribute email, correspondence memos, letters, faxes, and forms.
• Owns front office operations (café, general supplies assistance).

Customer Service

• Serves as the front office receptionist welcome and direct visitors and clients.
• Notify appropriate staff of the arrival of their visitor or client.
• Creative and solution-oriented thinking and problem-solving skills.
• Manage the post service, handle the incoming and outgoing mail.
• Perform clerical duties, manage electronic and manual file systems, and prepare internal and external correspondence and reports.
• Update and organize the N-Drive, paper files and administrative systems to make them more efficient.

Requirements

Qualifications

• An associate degree in a related field is preferred, or a high school diploma or equivalent and two to four years of experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Highly motivated, team-oriented, great at multitasking, creative, and has excellent interpersonal skills.
• Must have a valid driver's license and access to reliable transportation with proof of insurance.

Expectations

• Have a solutions-based approach to presented problems.
• Prioritizes work without direct supervision and can complete assignments in a timely manner.
• Positive role model as a professional that represents the agency's culture.
• Maintain strict confidentiality regarding client's and employee’s personal information, living, and health status.

Physical Demands

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be available to enable individuals with disabilities to perform these functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.