Office Assistant II — Clerical Pro & Customer Service Lead

Dallas City Hall; Dallas, Northern (TX, KY); Hybrid; USD 40,000 - 49,000; Full time

Job summary

Dallas City Hall is seeking an Office Assistant II for Code Compliance (Civil Service). The role provides intermediate to advanced clerical support, handles citizen inquiries, processes payments, and supports payroll-related tasks while maintaining filing systems and training junior staff.

The position emphasizes accuracy, strong customer service, and the ability to work with a variety of city departments and the public.

Qualifications

• High level of grammar, spelling, and punctuation.
• Ability to operate a computer accurately.
• Attention to routine tasks and check paperwork for accuracy.
• Ability to use office machines including copier and fax.
• Ability to maintain records journals and files.
• Ability to write clear and accurate reports.
• Ability to deal tactfully with the public and city staff.
• Ability to handle difficult and unusual situations.
• Effective verbal and written communication.
• Establishing and maintaining strong working relationships.

Responsibilities

• Performs a variety of office support duties including forms, logs, collecting money and data organization.
• Greets and assists visitors; provides information and directions to the public.
• Supports managers with secretarial tasks: answers calls, takes messages, schedules appointments.
• Prepares and proofs correspondence and reports; trains newer staff for efficiency.
• Processes invoices, tracks deadlines, attends meetings and takes minutes; arranges travel.
• Maintains daily activity reports and handles citizen inquiries and cash refunds per policy.
• Distributes mail and operates related office equipment; performs additional tasks as needed.

Skills

Grammar and proofreading

Computer literacy

Data entry

Office equipment operation

Report writing

Public/customer service

Communication skills

Problem solving

Education

High school diploma or GED

Associate degree (or higher)

Tools

Copier

Fax machine

Reproduction equipment

Job description

Dallas City Hall is seeking an Office Assistant II for Code Compliance (Civil Service). The role provides intermediate to advanced clerical support, handles citizen inquiries, processes payments, and supports payroll-related tasks while maintaining filing systems and training junior staff.

The position emphasizes accuracy, strong customer service, and the ability to work with a variety of city departments and the public.