Office Assistant I, Primary Care at Middletown East

Christiana Care Health Services; Middletown (DE); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health coverage

32 days PTO per year

Tuition reimbursement

Adoption assistance

Paid parental leave

Retirement plans

Job summary

ChristianaCare's Primary Care at Middletown is seeking a detail-oriented Medical Office Assistant I to be the friendly first point of contact for patients, manage calls, scheduling, EMR updates, and coordinate with clinicians in a fast-paced environment.

Located on the Middletown East Campus, the role supports a broad range of services from preventive care to immunizations, while offering work-life balance and opportunities to grow within a mission-driven team.

Qualifications

• High School Graduate or GED required.
• Experience in a medical office setting is preferred but not required.
• Strong communication skills; comfortable using EMR systems and coordinating with providers.

Responsibilities

• Handle payments and verify insurance coverage.
• Coordinate referrals and reconcile daily appointments and payments.
• Answer calls, relay messages, and coordinate with providers via EMR.

Skills

Detail-oriented

Adaptable

Communication skills

Proactive problem solving

Education

High School Graduate or GED

Job description

Job Details

ChristianaCare's Primary Care at Middletown is looking for a detail-oriented, adaptable, and highly organized Medical Office Assistant I with strong communication skills and the ability to proactively solve problems in a fast-paced environment.

Join ChristianaCare Primary Care at Middletown East, where you'll support a growing practice providing comprehensive care for patients of all ages, from newborns to seniors. Located on the Middletown East Campus, our team delivers preventive care, women's health services, immunizations, sports medicine, chronic disease management, and treatment for acute illnesses and minor injuries. If you're passionate about exceptional patient service and thrive in a collaborative healthcare environment, we'd love to have you on our team.

The Medical Office Assistant I is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Office Assistant serves patients with poise and compassion, fields phone calls, answers patient questions, schedules appointments, registers patients and updates EMR and represents the entire practice every time there is interaction with a patient practice.

Middletown East | ChristianaCare

Work Schedule:

Monday- Friday: 8:00am- 4:30pm
No weekends or holidays.
Opportunity for great work-life balance!

Why You'll Love Working at ChristianaCare

• Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off: Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth: Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence: We're here to support every step of your journey to parenthood-whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave: Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being: Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Duties / Responsibilities:

The Medical Office Assistant I handles payments, verifies insurance coverage, coordinates referrals, and reconciles daily appointments and payments. They manage communications by answering calls, relaying messages, and using EMR systems to coordinate with providers and staff. The role includes updating patients, scheduling tests and appointments, maintaining medical records, resolving patient issues, supporting administrative tasks, and following safety protocols, with additional duties as needed.

Position Qualifications:

High School Graduate or GED required.

Experience in a medical office setting is preferred but not required.

Why ChristianaCare

Are you passionate about making a difference in people's lives? As a Medical Office Assistant I, you'll play a key role in supporting daily operations and ensuring a smooth, positive experience for patients and staff. This is more than just a job-it's an opportunity to be part of a mission-driven team dedicated to excellent service and care.

When we lead with love, excellence is inevitable.

#LI-EH1

Hourly Pay Range: $17.67 - $25.62

This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date Nov 13, 2026

EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retireme