Office Assistant I/II-Bilingual (English/Spanish)

Kings County; Hanford (CA); On-site; USD 36,000 - 47,000; Full time

Job summary

Kings County is seeking an Office Assistant I/II - Bilingual (English/Spanish) to provide vital administrative support in the Human Services Agency. You will assist the public in person and by phone, maintain records, prepare documents, process payments and forms, and help ensure timely delivery of services to a diverse community.

The role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• Completion of the twelfth grade.
• One year of experience as Office Assistant II or equivalent.
• Possession of a valid California drivers license.

Responsibilities

• Handles high-volume incoming calls and emails and assists the public.
• Prepares documents, maintains records, and processes routine administrative tasks.
• Assists with scheduling, travel, and compliance with department policies.

Skills

Telephone calls

Education

12th grade completion

Job description

OFFICE ASSISTANT I/II - BILINGUAL (ENGLISH/SPANISH)

Level I: $36,150.40 - $44,116.80 Annually

Level II: $38,750.40 - $47,299.20 Annually

Join Kings County Human Services Agency team as an Office Assistant I/II - Bilingual (English/Spanish) and play a vital role in connecting community members with important County services. We’re looking for a customer-focused, detail‑oriented professional who thrives in a fast-paced environment and enjoys helping others. In this role, you’ll provide administrative support, assist the public in person and over the phone, maintain records, prepare documents, and help ensure the efficient delivery of services to our diverse community. If you’re organized, dependable, and passionate about public service, we encourage you to apply!

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Some duties, knowledge, skills, and abilities may be performed in a learning capacity for entry-level (I Level) positions.

• Performs a variety of general and/or department specific clerical and administrative duties in support of an assigned department, division, or unit.
• Answers a high volume of incoming telephone calls and e-mails; provides information and answers questions; addresses issues and concerns from members of the public, vendors, and County staff; takes and conveys messages; refers issues to the appropriate staff or department; replies to voicemail and email messages; greets visitors and residents at County facilities; schedules appointments for customers; distributes literature pertaining to County services and events.
• Composes, types/keyboards and processes a variety of rough draft and final documents, such as general correspondence, memos, statistical or other charts, graphs or reports, presentations, staff reports, budget reports, community outreach materials, flyers, postcards, directories, invitations, commendations, manuals, forms, schedules, invoices, logs, work orders, contract documents, vendor agreements, and requisitions; proofreads, edits and corrects prepared materials, ensuring accuracy, completeness, compliance with department policies, and correct grammar, punctuation and spelling; receives, processes, and tracks documents such as permit applications, contract agreements, proposals, plan submittals, insurance certificates, subpoenas, summons, petitions, public records requests, claims and/or departmental specific paperwork.
• Creates, organizes, archives, scans, copies, maintains, and retrieves records, documents, reports, and files; maintains and/or establishes filing systems; audits files for compliance with federal, state, and local laws and records retention schedules.
• Collects, opens, and distributes incoming mail, packages, email communications, correspondence, reports, requests for service, and complaints to appropriate staff.
• Performs a wide variety of routine and/or repetitive tasks, such as, filing, billing, and collecting, receipting, reconciling fees or other payments, preparing work orders; enters, edits and retrieves data and prepares regular or special reports; may perform high volume production typing/keyboarding/data entry.
• Prepares, processes, and maintains various departmental files and retrieves records; maintains confidentiality of department records.
• Takes and prepares minutes of meetings or conferences; sets‑up rooms including beverages and refreshments; checks in attendees; and clears or cleans up rooms at the conclusion of the event; may serve as an assistant to an advisory or other board, as assigned.
• Prepares, maintains, verifies, and processes a variety of accounts payable and/or accounts receivable documents; Maintains and updates related spreadsheets and records.
• Assists with fleet management; distributes vehicles; ensures keys are returned; manages gas cards and receipts.
• Following established checklists, completes building walkthroughs to check for any maintenance and/or repair needs including but not limited to doors, lights, floors, and accessibility; creates and processes work orders for necessary repairs.
• Provides assistance to department manager in their day-to-day activities; follows up with tasks assigned including maintaining calendars.
• Process criminal history and background checks for prospective employment and training service clients; issues certified copies of births, death, and fetal deaths; reviews documents to ensure proper coding; processes live scans results; rolls fingerprints for employees and prospective employees; processes criminal history requests; tracks CLETS and live scans that are provided to staff.
• Operates office equipment as required, including computers, intercoms, telephones, facsimile machines, photocopiers, calculators, typewriters, two‑way radios, microfilm/microfiche machines, postage meters, fingerprinting/imaging and/or scanning equipment and other office machines, equipment or appliances; troubleshoots and performs routine minor maintenance on office equipment; determines the need for service and repair and escalates to the appropriate staff.
• Creates and completes staff travel and lodging arrangements and completes travel expense reimbursement requests.
• Participates in monthly shopping run for children served purchasing food, clothes, formula, snacks, shoes, beverages and other needed items; inventories and submits receipt for payment.
• Maintains office supplies; stores, distributes and inventories office supplies and water, food, or utensils required for meetings; prepares Personal Protective Equipment (PPE) distribution lists; tracks and packages PPE inventory.
• Issues, receives and processes various applications, permits, forms, and documents.
• Participates in special projects; attends trainings, meetings and conferences, as assigned.
• Observes and complies with County and mandated safety rules, regulations and protocols.
• Performs related duties as assigned.

Please note: Work experience for the last 15 years must be included in the work history portion of your application. It is also important that your application show all the relevant education and experience that you possess, even if it extends beyond the required past 15 years.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

EDUCATION AND EXPERIENCE

Education:

• Office Assistant I/II: Equivalent to completion of the twelfth (12) grade.

Experience:

• Office Assistant I: None required.
• Office Assistant II: One (1) year of experience performing duties at a level equivalent to the classification of an Office Assistant I in Kings County.

LICENSES AND CERTIFICATIONS

Licenses:

• Possession of a valid California driver’s license issued by the Department of Motor Vehicles at the time of appointment.

SPECIAL REQUIREMENTS

Qualify for security clearance through a background investigation and fingerprint check; ability to work standard eight-hour shifts or alternate shifts, such as ten- or twelve-hour shifts; must be willing to work irregular hours including emergencies, evenings, weekends and holidays, work varying shifts as necessary, and work overtime or mandated overtime.

For a complete description of duties and qualifications, please view the detailed job specification below.

Office Assistant I

Office Assistant II

All completed applications and supplemental questionnaires will be reviewed. Depending on the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or a written examination (pass/fail) and/or an oral examination (100%) to determine placement on the eligible list.

Note: Those applicants who are among the top 40 written test scores will be invited to participate in the oral examination process.

VETERAN’S PREFERENCE AVAILABLE UPON REQUEST

You must submit a certified DD-214 and a new request form for each application submission prior to the closing date.

Tentative Recruitment Process

Final Date to Apply: November 16, 2026

Written Examination: December 3, 2026 and December 7, 2026

Human Resources Oral Board: December 21, 2026 and December 22, 2026