Office Assistant I

Wilsonart International; Kansas City (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Tuition reimbursement

Job summary

Wilsonart in Kansas City is hiring an Office I/Customer Service representative. You will work directly with customers, entering orders, answering phone calls, and responding to inquiries in a fast-paced environment.

The role requires a High School Diploma or GED and 1+ years of customer service experience, with strong computer and communication skills. Join a team that values development, work-life balance, and opportunities for advancement.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• Experience entering orders and data in a computer system.
• Proficient in Microsoft Office, especially Outlook.
• Strong verbal and written communication.

Responsibilities

• Enter orders via 10-key into the internal system.
• Answer phone calls and respond to customer inquiries.
• Support customers and perform related tasks as required.
• Maintain accurate data and documentation.

Skills

Data entry (10-key)

Microsoft Office (Outlook)

Customer service

Communication skills

Multi-tasking

Education

High School Diploma or GED

Job description

Win at WilsonartAt Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.Here, you’ll win with:Support that keeps you wellMedical, dental, and life insuranceCompany-paid short- and long-term disabilityFSAs and dependent care optionsVision and legal benefitsGym discounts and wellness clinicsTuition reimbursement—for you and your dependentsOpportunities to growClear paths to promotion and internal mobilityTraining, coaching, and mentorshipDevelopment programs to support your goalsTime for what mattersPaid vacation and holidays in your first yearA culture that respects work-life balanceJob Description:Position Overview: Office I/Customer ServiceWilsonart, in Kansas City, currently has an opening for an Office I/Customer Service representative. This person will work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system. Performs other tasks as required.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Performs duties in accordance with specific instructions and established work methodsEnters orders via 10 key into internal systemResolves routine questions and problems via phone, email, and occasionally in personAssists the needs of the customerPerforms other tasks as requiredKNOWLEDGE, SKILLS & ABILITIESSkill in resolving routine questions and problemsExperience with Microsoft Office Suite, especially OutlookSkill in data entry (10 key)Ability to follow directions, take notes, and self-startAbility to work under direct supervisionAbility to multi-task, while staying organizedEDUCATION and/or EXPERIENCEHigh School Diploma or GEDEXPERIENCE1+ years experienceFifteen semester hours of college in a related field may substitute for the required experiencePHYSICAL DEMANDSSitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipmentLocated in a comfortable indoor area. Examples: executive, management and support positions.Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.