Office Assistant I

100 Wilsonart LLC; Dallas (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition assistance

Gym discounts

Job summary

Wilsonart in Dallas is seeking an Office I/Customer Service representative to enter electronic orders, answer calls, and respond to customer inquiries. The role requires accurate data entry into our internal system and daily support of order management.

You will work directly with customers, handle a variety of tasks, and contribute to a smooth, responsive service experience. High school diploma or GED required; 1+ year of experience preferred.

Qualifications

• High school diploma or GED required.
• Experience with data entry and Microsoft Office.
• Experience in customer service or order processing is a plus.

Responsibilities

• Enter orders into internal system (10 key).
• Answer phone calls and respond to customer inquiries.
• Support day-to-day order management and assist customers as needed.

Skills

Data entry

Microsoft Office

10 key entry

Multi-tasking

Customer service

Education

High School Diploma or GED

college coursework (15 sem hrs)

Tools

Microsoft Office Suite

10 key data entry

Job description

Win at Wilsonart

At Wilsonart, we don't just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care. You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life. Here, you'll win with:

• Support that keeps you well
• Medical, dental, and life insurance
• Company-paid short- and long-term disability
• FSAs and dependent care options
• Vision and legal benefits
• Gym discounts and wellness clinics
• Tuition reimbursement for you and your dependents
• Opportunities to grow
• Clear paths to promotion and internal mobility
• Training, coaching, and mentorship
• Development programs to support your goals
• Time for what matters
• Paid vacation and holidays in your first year
• A culture that respects work-life balance

Job Description:

Position Overview: Office I/Customer Service Wilsonart, in Dallas, currently has an opening for an Office I/Customer Service representative. This person will work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required.

This position performs extensive data entry into our internal system. Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs duties in accordance with specific instructions and established work methods
• Enters orders via 10 key into internal system
• Resolves routine questions and problems via phone, email, and occasionally in person
• Supports day-to-day order management
• Assists the needs of the customer
• Performs other tasks as required

KNOWLEDGE, SKILLS & ABILITIES

• Skill in resolving routine questions and problems
• Experience with Microsoft Office Suite, especially Outlook
• Skill in data entry (10 key)
• Ability to follow directions, take notes, and self-start
• Ability to work under direct supervision
• Ability to multi-task, while staying organized

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Experience 1+ years experience
• Fifteen semester hours of college in a related field may substitute for the required experience

PHYSICAL DEMANDS

Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment Located in a comfortable indoor area. Examples: executive, management and support positions.

We're looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

At Wilsonart, we believe in the power of possibilities. Making surfaces that combine form and function. Flexibility and durability. Practicality and possibility. With our engineered surfaces, we can replicate the surfaces of nature. We can create new, inspired looks with more durable, sustainable materials. If it can be imagined, we can make it happen. We manufacture and distribute High Pressure Laminate, Coordinated TFL and Edgeband, Quartz, Solid Surface, Epoxy, and other decorative engineered surfaces for use in the office, education, healthcare, residential, hospitality, and retail markets.