Office Assistant I

UPMC; Jamestown (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

UPMC Chautauqua Radiology is seeking a full-time Office Assistant to support busy radiology operations in Jamestown, NY. You will help patients feel welcome, handle scheduling, and perform essential data entry to support the department.

You will greet and register patients, manage appointments in the computerized system, and communicate with staff to ensure smooth patient flow and confidentiality within the UPMC Health System.

Qualifications

• Experience assisting patients and scheduling in a healthcare setting.
• Ability to enter demographic and insurance information accurately.
• Strong phone etiquette and customer service skills.

Responsibilities

• Verify information in medical records and scheduling system.
• Schedule, coordinate, and reschedule patient appointments and relay messages.
• Greet, register patients, and guide them to appropriate departments.
• Maintain waiting area cleanliness and organize reading materials.
• Prepare patient charts for upcoming appointments.
• Answer calls, take messages, and provide information as needed.
• Keep physician schedules up to date and confirm appointments.
• Handle paperwork and use systems for billing information.
• Respond to questions about appointments and tests.
• Follow UPMC Health System policies and protect confidentiality.
• Use scheduling modules to verify information and process charges.

Skills

Scheduling appointments

Customer service

Medical scheduling

Data entry

Phone handling

Tools

Scheduling software

Job description

UPMC Chautauqua Radiology is hiring a full-time Office Assistant to join our team!

This is a great opportunity for someone who enjoys helping others, staying organized, and being part of a busy healthcare environment. As an Office Assistant in Radiology, you’ll play an important role in creating a positive experience for our patients while supporting the day-to-day operations of the department.

The schedule for this position is 12:30 p.m. to 9:00 p.m., with weekend shifts rotated. You’ll also be joining a department that offers room to learn, build your skills, and grow professionally within UPMC.

Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.