Office Assistant Front Desk Primary Care Clinic

AdventHealth; West Chicago (IL); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

UChicago Medicine AdventHealth in Plainfield, IL is hiring for a full-time front desk/patient services role. The position involves greeting patients, managing appointments, verifying insurance, collecting payments, and coordinating with care teams to ensure smooth visits. High school diploma required; 1+ years experience preferred.

Schedule includes weekday shifts at the Plainfield location. Benefits from Day One include medical, dental, vision, life, disability, 403(b), parental leave, and

Qualifications

• High school diploma or equivalent required.
• 1+ years related experience preferred.
• Must be able to greet patients and manage front-desk duties with professionalism.

Responsibilities

• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls with documentation of the interaction.
• Collects required documents such as insurance cards and photo IDs.
• Schedules and confirms patient appointments to minimize no-shows.
• Obtains insurance authorizations and verifies coverage prior to appointments.
• Collects copays and other payments per department policy and assists with payment plans.

Skills

Customer service

Phone etiquette

Scheduling

Documentation

Insurance verification

Payment collection

Education

High School Grad or Equivalent

Tools

EHR systems

Job description

Our promise to you: Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One:
• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time Shift: Day (United States of America)

Address: 15728 S Route 59
City: Plainfield
State: Illinois
Postal Code: 60544

Job Description:

Primary Address: 15728 S Rt 59, Plainfield, IL 60544

Schedule: Monday/Tuesday 9:30a-6p, Wednesday 10:30a-7p, Thursday 9a-5:30p, Friday 8:30a-5p, Saturday 7:30a-12p as needed

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education: High School Grad or Equiv [Required]

Work Experience: 1+ years related experience [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $17.14 - $27.42

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.