Office Assistant 2, SG 9

State University of New York Cortland; City of Cortland (NY); On-site; USD 42,000 - 43,000; Full time

Job summary

SUNY Cortland seeks an Office Assistant 2 to support undergraduate and graduate admissions processing, communication, and recruitment. The role covers document loading, data entry into Banner, Slate, and OnBase, and front desk coverage as needed.

The position emphasizes clerical accuracy, professional communication, and collaboration with Admissions staff to meet deadlines and support campus recruitment events.

Qualifications

• Must have held the Office Assistant 2 title or be reachable on the full-time NYS Civil Service list.
• Preferred: prior office environment experience.

Responsibilities

• Manage undergraduate and graduate admissions application load processes.
• Support admissions travel and budget/procurement processing.
• Assist clerical processing of admissions applications and materials; load documents from Common App and generate control lists.
• Enter data into the Banner SIS, Slate CRM and OnBase ECM.
• Assist front desk receptionist and support email interactions at [e-mail].

Skills

Office administration

Communication

Attention to detail

Organizational skills

MS Office (Word/PowerPoint/Excel)

Tools

MS Office

Job description

Date:August 27, 2026#09-26

Campus Title:Office Assistant 2, SG 9

Department:Admissions

This position will directly support undergraduate and graduate Admissions application processing, communication and recruitment efforts. As an admissions office clerical team member, this position works with other office staff in support of the college mission and to ensure continuity of operational success. This may include assisting with bulk mailings, coverage of the front desk, downloading of applications, monitoring of materials inventory and assistance with priority projects for both graduate and undergraduate admissions operations. The schedule for this position is Monday-Friday 8 a.m.-4 p.m.

Watch To Learn More About Careers At SUNY Cortland

https://www.youtube.com/watch?v=98njPbVKNFY

Major Responsibilities

• Manage and troubleshoot the undergraduate and graduate admissions application load processes.
• Provide support for admissions travel and budget/procurement processing.
• Support the clerical processing of undergraduate and graduate admissions applications, materials and outreach. Includes loading of application documents from Common App and generation of Control lists from both Common App and SUNY Application.
• Support all data entry into the Student Information System (Banner), CRM (Slate) and ECM (OnBase).
• Learn all of the sub-routines related to first-year, transfer and graduate application processing. Provide support to the front desk receptionist when necessary.
• Assist with management of emails sent to [e-mail] inbox.
• Correspond/interact with prospective students and parents via email, telephone and in-person during campus recruitment events.

Required Qualifications

You must hold or have held the title of Office Assistant 2 or be reachable on the full-time NYS Civil Service list and respond to canvass letters that will be sent to people on the eligible list. You may also qualify if you hold one of the other Office Assistant 2 titles or Library Clerk 2. (Please contact Human Resources for more information.)

Preferred Qualifications

Previous experience working in an office environment.

Knowledge, Skills and Abilities

• Effective verbal and written communication, including professional email etiquette and clear phone skills.
• Proficiency in advanced office administration and clerical procedures to ensure seamless operations.
• Strong attention to detail and organizational skills.
• Demonstrated knowledge of MS Office, including Word, PowerPoint, and Excel
• Demonstrated interpersonal skills to work effectively with faculty, staff and students
• Strong organizational and record-keeping skills, with the ability to maintain accurate and accessible files.

Salary

$42,641

Deadline

September 11, 2026

PSLF Eligible

SUNY Cortland employment offers eligibility for the Public Student Loan Forgiveness Program. The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information and to see if you qualify, visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.