IT System Administrator 1 - Juneau (PCN 027018)

State of Alaska; Juneau (AK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Job summary

State of Alaska is seeking an IT System Administrator 1 in Juneau to join the DFCS-IT/NS team. The role emphasizes competency-based qualifications, AD administration, and network support across Alaska sites.

The incumbent will travel within the state as needed to resolve on‑premises issues and support remote locations. You will work on task automation with PowerShell, deploy GPOs, and participate in datacenter activities while collaborating with diverse teams to maintain secure and reliable

Qualifications

• Hardware knowledge: computer hardware specs, uses and types.
• Infrastructure design: LAN/WAN, networks, hardware, protocols.

Responsibilities

• Provide daily support for on-site file and print servers and address issues; travel to remote sites as needed.
• Perform core Active Directory tasks including account maintenance and group membership updates; use PowerShell to automate tasks.
• Author, test and deploy Group Policy Objects to ensure secure configurations across the environment.
• Assist with entry-level datacenter tasks such as server provisioning, hardware handling, system monitoring, and scripted PowerShell tasks.
• Support WAN operations by planning, deploying, maintaining, and troubleshooting Ethernet and Wi‑Fi infrastructure at remote sites.

Job description

IT System Administrator 1 - Juneau (PCN 027018) in Juneau, AK

This job class uses Competency Based minimum qualifications (MQs). Please read the

Competency Based MQ instructions below to learn more.

The Department of Family & Community Services is recruiting for IT Systems Administrator 1 in Juneau!

This position is open to Alaska Residents Only.

What You Will Be Doing:

• Provide daily support for site file and print servers, ensuring reliable access, routine maintenance, prompt issue resolution, and traveling to remote sites as needed to address on-premises issues.
• Perform core Active Directory tasks—including account maintenance, group membership updates, and basic directory troubleshooting—while using PowerShell to streamline repetitive operations.
• Author, test, and deploy user and computer Group Policy Objects (GPOs) to support secure and consistent configurations across the environment.
• Assist with entry-level datacenter administration such as basic server provisioning, hardware handling, system monitoring, and performing scripted tasks with PowerShell.
• Support WAN network operations by helping plan, deploy, maintain, and troubleshoot Ethernet and Wi‑Fi infrastructure, including hands‑on work at remote sites to ensure stable network connectivity.

Mission and Values/Culture:

The mission of the Department of Family and Community Services (DFCS) is "To provide support, safety, and personal well-being for vulnerable Alaskans.”

The Network Services (NS) of DFCS works as a team with the Customer Service section of IT, Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure

Benefits of Joining Our Team:

We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe.

As a State of Alaska employer, we offer competitive wages, generous medical, vision, and dental benefits, personal leave, 12 paid holidays per year, and great retirement benefits

The Working Environment You Can Expect:

This position's primary workplace will be in Juneau; offering several restaurants, coffee shops and seaside views all within walking distance. DFCS-IT/NS is a dynamic enterprise consisting of a team that is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to DFCS. We are customer focused and project oriented. This position is required to travel within the state 1-2 times per year, for a trip length of 1-3 days.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions
This job class uses competency based minimum qualifications.Please ensure your application(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
Any combination of education and/or experience that provides the applicant with competencies in (INSERT COMPETENCIES FROM JOB CLASS SPEC ONLY)

• Hardware:Knowledge of specifications, uses, and types of computer or computer-related equipment.
• Infrastructure Design:Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Operating Systems:Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Systems Integration:Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.

Equivalent to those typically gained by:

Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools.

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Additional Required Information

At the time of the interview, please provide the following:

• Copy of academic transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position. (Unofficial are acceptable but must include the institution name/URL on the transcripts). Please provide them at the time of the interview if they are not included in your application.
• A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.

*Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

Note: The State of Alaska does not provide VISA Employer sponsorships.

RECRUITMENT SCOPE : This position is open to Alaska Residents.

MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword .

EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail].
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.

For specific information in reference to the position please contact the hiring manager:

Phone [phone] (Statewide toll-free number)
[phone] (Juneau and out-of-state callers)