Office Assistant 2

Holland America-Princess (Holland America Dawson City Inn); Bethel (AK); On-site; USD 37,000 - 46,000; Full time

Job summary

This Office Assistant 2 role is located in Bethel at the Bethel Juvenile Probation Office. The incumbent will be the primary reception, greet the public, answer phones, and route inquiries to the appropriate staff, while maintaining messages and emergency procedures.

The job requires high school diploma or equivalent with at least one year of clerical experience; college coursework can substitute for experience per state rules.

Qualifications

• High school diploma or the equivalent.
• One year of clerical experience (greeting clients, answering phones, typing, filing, sorting mail, data entry, taking payments, making change, maintaining logs).
• Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours = 1 month).

Responsibilities

• Serve as the main reception and primary first contact at the Bethel Youth Facility; greet the public and answer inquiries.
• Direct inquiries to appropriate staff and explain procedures related to juvenile probation and facility programs.
• Ensure proper message routing, determine urgency, and handle emergency calls according to procedures.

Skills

Customer Service

Integrity/Honesty

Attention to Detail

Interpersonal Skills

Computer Skills

Education

High school diploma or equivalent

Credit for college coursework substituting for experience

Tools

None

Job description

Job Description

This position is open to State Employees Only.

The Division of Juvenile Justice is recruiting to fill a Office Assistant 2 position located in Bethel at Bethel Juvenile Probation Office.

What you will be doing

Under the general supervision of the Bethel District Supervisor, independently performs a wide variety of complex clerical duties in support of Juvenile Probation Officers, and Juvenile Justice Counselors facility staff. Represents the Division of Juvenile Justice as the primary first contact at the Bethel Youth Facility directing incoming telephone inquiries and greeting the public. As the primary reception for the office, provides information, explains procedures to the public and other governmental agencies with information requiring knowledge of juvenile probation and facility programs. After determining public needs, direct to appropriate staff. Assurance of proper messages, taking determination of calls that may need emergency handling and use of proper procedures is required of all contacts.

Our mission, values, and culture

Through Restorative Justice, we hold juvenile offenders accountable for their behavior; promote the safety and restoration of victims and communities; and assist offenders and their families in developing the skills to prevent crime. Our core values include:

• Prioritizing Safety – of our youth, staff, families, and communities.
• Enhancing Strengths – in our youth; in our staff; and in our system.
• Dedication – doing the right things for the right reasons and modeling relentless integrity and leadership.
• Responsiveness – providing timely response to youth, families, victims, staff, and justice partners.
• Respect – for the inherent value of each person's unique strengths and individual differences.

The Benefits of joining our team

We are a small, close-knit, dedicated team with close ties in the communities we serve. We take pride in working well with the local entities including police departments and courts, tribal partners, district attorney’s, school districts, and residential- and community-based treatment providers. Our caring and dedication to achieving the most benefit to our probationers is recognized throughout our area. Joining our team will bring you the opportunity to have a significant impact on young peoples lives and our communities. We believe in enhancing strengths in our staff by promoting training and professional development.

The working environment you can expect

This position is located at the Bethel Youth Facility, 950 State Hwy, Bethel. In addition to Bethel, we supervise youth in the 56 villages of the Yukon-Kuskokwim Delta. This is a fulltime position and as an Office Assistant 2, your work hours will be from 8:00am to 4:30pm, Monday through Friday, with a hour lunch break.

Who We Are Looking For

Customer Service

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Integrity/Honesty

Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Attention to Detail

Is thorough when performing work and conscientious about attending to detail.

Interpersonal Skills

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Computer Skills

Uses computers, software applications, databases, and automated systems to accomplish work.

To view the general description and example of duties for Office Assistant 2 please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

High school diploma or the equivalent.

AND

One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing,sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarterhours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adulteducation course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in fullstanding by an accredited college or university; 4) highest grade of school completed plus an amount of paid orvolunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answeringphones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that theapplicant possess a regular driver's license and be 18 years of age or older.

Some positions in this class may require skill in typing. Recruitment and selection may include this requirement.

Additional Required Information

At time of interview applicant must submit:

• The names and telephone numbers of three (3) professional references.
• Two (2) performance evaluations from previous employers, if available.
• A copy of academic transcripts, to verify post-secondary education used to meet the minimum qualifications. Transcripts are required with each application. (Unofficial are okay, please ensure that the institution name is listed on the transcripts).

Please read the information below carefully. This applies to your application submission.

EDUCATION

To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the). Transcripts can be attached at the time of application, provided at the time of interview, or if/when requested prior to scheduling an interview.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

Omission

of required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not already documented in your application, please provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications