Office Assistant 2

State of Alaska; Anchorage (AK); On-site; USD 40,000 - 52,000; Full time

Job summary

State of Alaska, Anchorage Wage and Hour office, seeks an Office Assistant 2 to provide comprehensive clerical support, greet visitors, manage calls, process payments, and maintain forms. This role offers entry into Alaska state employment within the General Government Unit (GGU) at a Range 10.

The position requires a high school diploma, one year of clerical experience, and a valid driver's license. Alaska residency is required; probation applies for the first six months, with potential for

Qualifications

• High school diploma or equivalent.
• One year of clerical experience including greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
• Driver's license required.
• Alaska residency required.

Responsibilities

• Provide a full range of administrative support to the Anchorage Wage and Hour team.
• Deliver customer service, handle call management, mail distribution, and payment processing.
• Open claim files, scan closed files, review and maintain forms, and manage reception area.
• Support investigators and other departmental staff in daily operations.

Skills

Clerical

Data entry

Customer service

Computer skills

Attention to detail

Organization

Education

High school diploma

Tools

Microsoft Office

Job description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Labor Standards and Safety, is recruiting for an Office Assistant 2 located in Anchorage!

No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 10.

What You Will Be Doing:

As an Office Assistant 2, you will provide a full range of administrative support to the Anchorage Wage and Hour team, playing a vital role in the workflow of the office, which greatly contributes to our mission of helping wage earners in Alaska. You will perform a range of duties including customer service, call management, mail distribution, payment processing, opening claim files, scanning closed files, reviewing and maintaining forms, and maintaining the reception area and greeting guests.

Our Mission, Values, and Culture:

The mission of Labor Standards and Safety is to ensure safe and legal working conditions for employees. Wage and Hour enforces and administers Alaska labor laws to ensure that workers are justly compensated for their labor and safeguarded from unfair or unscrupulous practices. This includes enforcement of minimum wages and overtime regulations, child labor laws, “right to return” transportation, public contract laws, and responsibility for the administration and licensing of private employment agencies. This position provides critical support to the Wage and Hour team and mission.

Benefits of Joining Our Team:

This position provides a variety of responsibilities in an energetic, professional office environment. Ideal for anyone with great people and organizational skills, who also have excellent attention to detail.

Your first 6 months in the agency are probationary and considered a training period, with formal and on-the-job training with your supervisor and your colleagues.

There is the potential for transfers and promotions within the agency. This is a great position for entry into State of Alaska Employment and developing a good foundation for future employment.

The Working Environment You Can Expect:

This job is located at 1251 Muldoon Road, Suite 113 in Anchorage, Alaska. Wage and Hour shares office space with Mechanical Inspection, including the reception area. You will assist the public and work closely with the investigators and other departmental staff.

Who We Are Looking For:

• Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivering high-quality products and services, effective referrals, and is committed to continuous improvement.

High school diploma or the equivalent.

AND One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution:

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note:

“High school diploma equivalent” means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver’s license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

DRIVER’S LICENSE REQUIREMENT

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
• A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
• A copy of your current, valid Driver's License.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

BARGAINING UNIT

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 907-465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Jeremy Applegate
Investigator 5
Phone: [phone]
[e-mail]