Workers Compensation Tech (PCN 073052)

State of Alaska; Anchorage (AK); On-site; USD 42,000 - 60,000; Full time

Job summary

The State of Alaska, Department of Labor and Workforce Development, Division of Workers’ Compensation, is seeking a Workers’ Compensation Technician in Anchorage. The role supports the public with information and guidance on the Alaska Workers’ Compensation Act and processes filings accurately and consistently.

In this position, you will review documents, determine processing actions, and communicate complex information clearly to diverse audiences.

Qualifications

• Two years of journey level clerical work experience, performing tasks that require applying general programmatic and/or administrative knowledge and skill to complete assigned tasks.
• OR One year of advanced level clerical work experience, performing tasks that require determining administrative and/or programmatic tasks to be completed, prioritizing work, and deciding the appropriate action to be taken based on interpretation and application of the organization's programs, policies, and regulations.

Responsibilities

• Assist injured workers, employers, claim administrators, attorneys, and other parties navigating Alaska’s workers’ compensation system.
• Review documents and filings for compliance with statutes, regulations, and Division procedures.
• Explain technical information clearly to people with varying levels of familiarity with workers’ compensation.

Skills

Attention to Detail

Customer Service

Reading Comprehension

Reasoning

Job description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Workers Compensation, is recruiting for a Workers Compensation Technician located in Anchorage! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 12.

What You Will Be Doing:

In this position, you will assist injured workers, employers, claim administrators, attorneys, and other parties navigating Alaska’s workers’ compensation system. You will review documents and filings for compliance with applicable statutes, regulations, and Division procedures and determine the appropriate processing action. This position requires careful attention to detail, sound judgment, and the ability to explain technical information clearly to people with varying levels of familiarity with workers’ compensation.

Our Mission, Values, and Culture:

The Workers’ Compensation system operates similarly to a court system, with the mission of ensuring the quick, efficient, fair, and predictable delivery of indemnity and medical benefits to injured workers at a reasonable cost to employers. This position supports the Division’s mission by providing the public with information and guidance about the Alaska Workers’ Compensation Act and regulations and by ensuring filings and case information are processed accurately and consistently.

Benefits of Joining Our Team:

Workers’ Compensation is a complex and interesting area of law that provides continual opportunities to learn. If you enjoy delving into legal processes, you will likely find this position fulfilling and rewarding. This position offers extensive on-the-job training and cross-training and provides a strong foundation for employees interested in developing their knowledge of workers’ compensation and pursuing future advancement within the Division.

The Working Environment You Can Expect:

Our office is located in midtown Anchorage near numerous restaurants and shops, with ample free parking available. The work is performed in an office environment and involves frequent computer use, document review, telephone and email communication, and interaction with coworkers and members of the public.

Who We Are Looking For:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Two years of journey level clerical work experience, performing tasks that require applying general programmatic and/or administrative knowledge and skill to complete assigned tasks. The required experience includes, but is not limited to, work such as Office Assistant 1 job class with the State of Alaska or the equivalent with another employer. OR One year of advanced level clerical work experience, performing tasks that require determining administrative and/or programmatic tasks to be completed, prioritizing work, and deciding the appropriate action to be taken based on interpretation and application of the organization's programs, policies, and regulations. The required experience includes, but is not limited to, work such as Office Assistant 2 job class with the State of Alaska or the equivalent with another employer. Substitution: Education from an accredited college may substitute for the required one year of journey clerical experience (3 semester or 4 quarter hours equal one month of experience).

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Amanda Johnson
Workers’ Compensation Officer 2
Phone: [phone]
[e-mail]