Office Assistant 1 (NY HELPS), Customer Service Administration

University at Buffalo; Buffalo (NY); On-site; USD 30,797 - 36,232; Full time

Benefits offered by this job

NY HELPS program

Job summary

University at Buffalo seeks an Office Assistant 1 to provide office support and clerical duties for the Facilities Operations Customer Service Department. This role handles records, keys, inquiries, notifications, work orders, and data reports to support campus operations.

Preferred familiarity with Microsoft Word and Excel and prior customer service experience. Authorized to work in the United States by start date. NY HELPS program participation may be available.

Qualifications

• There are no minimum qualifications for this position.
• Experience in Microsoft Word and Excel preferred.
• Customer Service experience desirable.

Responsibilities

• Maintain manual and electronic records.
• Handle key requests and issue keys.
• Answer questions about campus key policy and lost keys.
• Serve as a single point of contact for maintenance requests and coordinate quotes.
• Draft and send campus-wide notifications.
• Generate Work Orders and record labor/material usage.
• Run reports as needed.
• Compile data from files for reports/publications/communications.
• Respond to questions about unit operations.
• Write responses to correspondence.
• Assist with other duties as assigned.

Skills

Customer service

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Office Assistant 1 (NY HELPS), Customer Service Administration

Position Summary

The University at Buffalo is hiring for Office Assistant 1 to perform office support and clerical work to meet the requirements of university programs. The successful candidate will provide support to the Facilities Operations Customer Service Department.

Responsibilities

• Maintain manual and electronic records
• Handling key requests and issuing keys
• Answer questions pertaining to the campus key policy and handle lost keys
• Act as a Customer Service Representative to be a single point of contact for University faculty/staff for various types of maintenance requests and assist with the coordination of customer quotes
• Draft and send campus-wide notifications
• Generate Work Orders and enter labor and material usage
• Run reports as needed
• Gather, compile, and prepare data from manual or automated files and other sources for various reports, publications, records, or other external or internal communications
• Respond to questions concerning the operation of the unit or program area
• Write responses to correspondence
• Other duties as assigned

Benefits

1. Learn about our benefits, where we prioritize your well‑being and success to enhance every aspect of your life.
2. Learn more about what it looks like to be a part of the University at Buffalo community.
3. Begin your career with us through the NY HELPS program.

Applicants must be authorized to work in the United States by their start date. The University at Buffalo does not guarantee that it will sponsor, support, or otherwise assist with obtaining work authorization.

Minimum Qualifications

There are no minimum qualifications for this position.

Preferred Qualifications

• Experience in Microsoft Word and Excel preferred.
• Customer Service experience desirable.

Salary Range

$36,232

EEO Statement

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.