Office Assistant 1

New York State Higher Education Services Corporation; City of Albany (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous benefits package

Holiday & Paid Time Off

Pension and retirement benefits

Public Service Loan Forgiveness (PSLF)

Job summary

New York State Higher Education Services Corporation is seeking a detail-oriented clerical specialist to support debt management activities in Albany. The role involves reviewing collateral documentation, processing mandatory federal government assignments, and maintaining multiple spreadsheets and databases.

You will interact with lenders and internal teams to ensure accuracy and timely reporting. You will also perform routine clerical tasks, assist in data gathering for reports, and handle

Qualifications

• Proficiency in Microsoft Office suite is required.
• Ability to work independently on tasks.
• Detail oriented with strong accuracy.
• Effective time management and prioritization.
• Clear verbal and written communication skills.
• Ability to offer constructive feedback to improve procedures.
• Ability to research and resolve account issues using provided systems.

Responsibilities

• Review collateral documentation and update systems.
• Request promissory notes and storage documentation from lenders.
• Process loans for mandatory assignments to the federal government.
• Maintain and update spreadsheets, reports, and databases.
• Prepare routine reports and follow guidelines.
• Perform clerical tasks such as scanning and data verification.
• Verify documents for completeness and accuracy.
• Review general ledger reconciliations and follow up on issues.
• Contact internal/external parties for information as needed.
• Enter and retrieve data from computerized systems.
• Assist in gathering data for reports and products.
• Process incoming/outgoing mail; filing, faxing, scanning.
• Other duties as assigned.

Skills

Microsoft Office

Independence

Detail oriented

Time management

Verbal & written communication

Process improvement suggestions

Research & issue resolution

Job description

• Review collateral documentation received from lenders and update the Debt Management and Collection System.
• Request Promissory Notes and storage location documentation from lenders/servicers.
• Review loans eligible for mandatory assignments to the federal government. Process corrections for accounts that fail edits. Prepare files to be sent to the U.S. Department of Education.
• Maintain, update and correct various spreadsheets, reports, and databases.
• Prepare routine reports or assist others in the preparations of reports, following established guidelines.
• Perform various clerical or office assistance tasks such as scanning documents and verifying accuracy of data from scanned documents.
• Receive, screen, review, and verify documents, forms, promissory notes, and other documents for completeness, content, and accuracy.
• Review monthly General Ledger Account reconciliations to follow up on and resolve outstanding issues.
• As needed and as directed, contact various internal and external parties to obtain information.
• Enter data and information into and retrieve data and information from computerized systems.
• Assist in gathering or compiling data for reports, tables, or other products.
• Process incoming and outgoing mail.
• Filing, faxing, and scanning.
• Other duties as assigned.

Description

Duties Description

• Review collateral documentation received from lenders and update the Debt Management and Collection System.
• Request Promissory Notes and storage location documentation from lenders/servicers.
• Review loans eligible for mandatory assignments to the federal government. Process corrections for accounts that fail edits. Prepare files to be sent to the U.S. Department of Education.
• Maintain, update and correct various spreadsheets, reports, and databases.
• Prepare routine reports or assist others in the preparations of reports, following established guidelines.
• Perform various clerical or office assistance tasks such as scanning documents and verifying accuracy of data from scanned documents.
• Receive, screen, review, and verify documents, forms, promissory notes, and other documents for completeness, content, and accuracy.
• Review monthly General Ledger Account reconciliations to follow up on and resolve outstanding issues.
• As needed and as directed, contact various internal and external parties to obtain information.
• Enter data and information into and retrieve data and information from computerized systems.
• Assist in gathering or compiling data for reports, tables, or other products.
• Process incoming and outgoing mail.
• Filing, faxing, and scanning.
• Other duties as assigned.

Qualifications

Minimum Qualifications

• Proficiency in Microsoft Office
• Work independently
• Detail Oriented
• Use effective time management
• Be able to communicate efficiently verbally and in writing
• Offer constructive feedback and provide suggestions to improve current procedure
• Using the skills above would allow new staff to research and resolve account issues.

Additional Comments

NYS is an equal opportunity employer.

• HESC will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the procedure of HESC not to hire F1 or H1 visa holders for employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Benefits of Working for NYS

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off (Temp/Hourly)

After 19 Pay Periods, Employee Will Be Entitled To

• Thirteen (13) paid holidays annually, plus two (2) floating holidays
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development.

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.