Office Assistant

WSH Management, Inc; Woodland (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401k with employer match

Paid vacation

15 paid company holidays

Job summary

WSH Management, Inc. seeks an Office Assistant to support daily office operations at the Woodland Hills community. You will handle calls and in-person visits, greet residents, process applications and deposits, and orient new residents to the community.

Proficiency in MS Office and basic accounting tasks is required. The role emphasizes a friendly, professional demeanor, accurate record-keeping, and collaboration with the leasing team to meet sales and occupancy goals.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• 1-year experience in customer service or apartment leasing preferred.
• Strong communication and sales skills; ability to follow procedures and guidelines.
• Proficiency in Microsoft Office (Word, Outlook) and basic accounting software.

Responsibilities

• Receive all telephone calls and in-person visits; greet prospects and qualify by criteria.
• Record all visits on appropriate reports and apply product knowledge to client needs.
• Assist in leasing transactions by typing leases, gathering history and credit approvals.
• Orient new residents to the community and collect deposits according to procedures.
• Operate accounting software and 10-key calculators; maintain compliance with applicable policies.
• Provide general clerical assistance and support a professional office environment.
• Conduct market surveys and assist with community signage and outreach.

Skills

Customer service

Sales ability

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Word

MS Outlook

Community software

Accounting software

Job description

Office Assistant# Office AssistantWoodland Hills, CA 91367## OverviewSalary Range$23.00 - $25.00 HourlyPosition TypeFull Time## Description**What we Offer:*** $23.00 to $25.00 per hour, commensurate on experience.* Full-time hourly schedule: Monday to Friday 8am to 5pm* Medical, Dental, Vision, Life, and 401k with employer match* Paid vacation and **15** paid company holidays**What you’ll do:*** Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.* Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).* Immediately record all telephone and in-person visits on appropriate reports.* Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.* Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.* Secure new resident signature(s) on appropriate paperwork prior to move-in.* Orient new residents to community.* Represent the company in a professional manner at all the times.* Operate computers programmed with accounting software to record, store and analyze information.* Understand the lease agreement and application.* Comply with federal, state and company policies, procedures and regulations.* Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.* Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.* Assist with maintaining compliance with all applicable Affordable Housing programs.* Provide general clerical assistance to community office* Enforce policies of the community.* Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.* Distribute newsletters, pamphlets, flyers, etc.* Assist in conducting market surveys and shop competitive communities.* Ensures that unsafe conditions are corrected in a timely manner.* Daily review of all emails and respond as necessary within 24 hours.* Performs other related duties as assigned.* Carries out additional responsibilities as needed to support department and company objective**Abilities:*** Must possess a positive attitude and the ability to smile under all circumstances.* Participate in training to comply with new or existing laws.* Strong command of the English language, including proper grammar, spelling, and sentence structure.* Thorough understanding of the English language and ability to communicate effectively with others.* Strong writing and proofreading skills.* Ability to work a flexible schedule.* Neat, clean, and professional at all times throughout the workday and/or whenever present at the community.* Must have a valid Driver’s License, reliable transportation, and current auto insurance, as this position may require driving for company business.* Comply with expectations as demonstrated in the employee handbook.* Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.## Qualifications* High School Diploma or equivalent required; some college preferred.* A minimum one-year experience in a customer service related industry or one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.* Must possess strong attention to detail and sales ability.* Demonstrate an ability to support and contribute to community team.* Strong command of the English language, including proper grammar, spelling, and sentence structure.* Thorough understanding of the English language and ability to communicate effectively with others.* Strong writing and proofreading skills.* Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, and MS Outlook and community software.