Office Assistant

WSH Management, Inc; Los Angeles (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer match

Paid vacation

15 paid company holidays

Job summary

WSH Management, Inc. is seeking a leasing consultant to handle calls and in-person visits, qualify prospects, and guide them through the application and move-in process.

You will demonstrate apartments, close sales, collect deposits, and orient new residents while ensuring Fair Housing compliance and accurate reporting.

Qualifications

• High school diploma or equivalent required.
• 1 year customer service or leasing experience preferred.
• Strong communication and sales skills.

Responsibilities

• Receive calls and in-person visits; qualify prospects.
• Record visits on reports; demonstrate community and apartment models.
• Close sales, collect deposits, and orient new residents.
• Process leases and ensure compliance with policies and Fair Housing.

Skills

Customer service

Sales ability

English communication

Microsoft Office

MS Outlook

Accounting software

10-key calculator

Education

High School Diploma or equivalent

Some college preferred

Tools

Accounting software

10-key calculator

Microsoft Office

MS Outlook

Job description

What we Offer:$23.00 to $25.00 per hour, commensurate on experience.Full-time hourly schedule: Monday to Friday 8am to 5pmMedical, Dental, Vision, Life, and 401k with employer matchPaid vacation and 15 paid company holidaysWhat you’ll do:Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Immediately record all telephone and in-person visits on appropriate reports.Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.Secure new resident signature(s) on appropriate paperwork prior to move-in.Orient new residents to community.Represent the company in a professional manner at all the times.Operate computers programmed with accounting software to record, store and analyze information.Understand the lease agreement and application.Comply with federal, state and company policies, procedures and regulations.Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.Assist with maintaining compliance with all applicable Affordable Housing programs.Provide general clerical assistance to community officeEnforce policies of the community.Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Assist in conducting market surveys and shop competitive communities.Ensures that unsafe conditions are corrected in a timely manner.Daily review of all emails and respond as necessary within 24 hours.Performs other related duties as assigned.Carries out additional responsibilities as needed to support department and company objectiveAbilities:Must possess a positive attitude and the ability to smile under all circumstances.Participate in training to comply with new or existing laws.Strong command of the English language, including proper grammar, spelling, and sentence structure.Thorough understanding of the English language and ability to communicate effectively with others.Strong writing and proofreading skills.Ability to work a flexible schedule.Neat, clean, and professional at all times throughout the workday and/or whenever present at the community.Must have a valid Driver’s License, reliable transportation, and current auto insurance, as this position may require driving for company business.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.High School Diploma or equivalent required; some college preferred.A minimum one-year experience in a customer service related industry or one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.Must possess strong attention to detail and sales ability.Demonstrate an ability to support and contribute to community team.Strong command of the English language, including proper grammar, spelling, and sentence structure.Thorough understanding of the English language and ability to communicate effectively with others.Strong writing and proofreading skills.Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, and MS Outlook and community software.